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Customer Support · head to head

LiveAgent vs Pabbly Connect

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite
Pabbly Connect logo

Pabbly Connect

No-Code

Affordable automation without limits

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Pabbly Connect the 'unlimited tasks every month' claim on the Pabbly Plus bundle is qualified by a fair usage policy
  • They diverge on capability: LiveAgent covers Ticketing system, Pabbly Connect covers Workflow automation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveAgent and Pabbly Connect actually diverge.

Attributes where LiveAgent and Pabbly Connect differ
AttributeLiveAgentPabbly Connect
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Api
CategoryCustomer SupportNo-Code
Founded20042012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Pabbly Connect

  • Workflow automation
  • Multi-step workflows
  • Conditional logic
  • Webhooks
  • Scheduling
  • Data transformation
  • Error handling
  • 1000+ apps

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Pabbly Connect
  • Ticketing and shared inbox for customer support teamsnot Pabbly Connect

Pabbly Connect

  • Connecting SaaS apps into automated workflows without codenot LiveAgent
  • Piping form submissions and payments into CRM and email toolsnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pabbly Connect

  • The 'unlimited tasks every month' claim on the Pabbly Plus bundle is qualified by a fair usage policy
  • Pabbly AgenticAI is capped at 1,000 units, 25 workflows and 5 schedulers rather than being unlimited
  • Pabbly Project Management included in the bundle is capped at 25 active projects
  • Pabbly Connect is sold within the Pabbly Plus bundle alongside Subscription Billing, Chatflow, Email Marketing, Form Builder and Hook rather than on its own

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Pabbly Connect

Free
  • FreeFree
    • 100 tasks per month
    • Unlimited workflows
    • Basic formatters
  • Standard$14/month
    • 10,000 tasks per month
    • All Free features
    • Payment analytics
  • Unlimited$59/month
    • Unlimited tasks per month
    • All Standard features
    • Multi-tier affiliate module

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Pabbly Connect if

  • You need workflow automation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want multi-step workflows.
Pabbly Connect review

Questions people ask

Is LiveAgent or Pabbly Connect better?
Neither clearly leads. LiveAgent starts at Free and Pabbly Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Pabbly Connect?
LiveAgent starts at Free and Pabbly Connect at Free.
Does LiveAgent or Pabbly Connect run on more platforms?
LiveAgent runs on Web, Ios, Android. Pabbly Connect runs on Web, Api.
Can I use LiveAgent for free?
Both have a free tier, so you can try either at no cost before committing.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Pabbly Connect is typically brought in for.
What can LiveAgent do that Pabbly Connect cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Pabbly Connect covers Workflow automation, Multi-step workflows, Conditional logic, Webhooks. Both handle Slack, Web support.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Pabbly Connect: Is there a free plan for Pabbly Connect?

Yes, Pabbly Connect offers a free plan with 100 tasks per month, unlimited workflows, email parser, scheduling, and other core features. All plans include a 30-day money-back guarantee.

Source
LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Pabbly Connect: How much does Pabbly Connect cost per month?

Standard plan costs $14 per month for 10,000 tasks (with yearly billing at 12% discount), while Unlimited plan costs $59 per month for unlimited tasks. Yearly billing saves 12%, and 2-3 year commitments save up to 25%.

Source
LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Pabbly Connect: Does Pabbly Connect charge transaction fees?

No, Pabbly Connect charges zero transaction fees across all pricing tiers. All costs are subscription-based for task execution limits.

Source
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