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Customer Support · head to head

LiveAgent vs Oracle Digital Assistant

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
Oracle Digital Assistant logo

Oracle Digital Assistant

Live Chat

Enterprise conversational AI powered by Oracle Cloud

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Oracle Digital Assistant high cost relative to competing platforms
  • They diverge on capability: LiveAgent covers Ticketing system, Oracle Digital Assistant covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveAgent and Oracle Digital Assistant actually diverge.

Attributes where LiveAgent and Oracle Digital Assistant differ
AttributeLiveAgentOracle Digital Assistant
Starting priceFreeOn request
Pricing modelsubscriptionUnknown
Free tierYesNo
CategoryCustomer SupportLive Chat
Founded20041977

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Oracle Digital Assistant

  • Conversational AI
  • NLU capabilities
  • Oracle integration
  • Analytics dashboard
  • Oracle Cloud
  • SAP
  • Salesforce
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Oracle Digital Assistant
  • Ticketing and shared inbox for customer support teamsnot Oracle Digital Assistant

Oracle Digital Assistant

  • Customer engagementnot LiveAgent
  • Lead generationnot LiveAgent
  • Customer supportnot LiveAgent
  • Sales automationnot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Oracle Digital Assistant

  • High cost relative to competing platforms
  • Limited practical language support despite claiming 100+ languages
  • Poor documentation makes onboarding difficult for new users
  • Visual designer has low entity count limits requiring workarounds

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Oracle Digital Assistant

On request

No published plan breakdown. See the Oracle Digital Assistant review.

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Oracle Digital Assistant if

  • You need conversational ai.
  • You work on Web, iOS, Android.
  • You also want nlu capabilities.
Oracle Digital Assistant review

Questions people ask

Is LiveAgent or Oracle Digital Assistant better?
Neither clearly leads. LiveAgent starts at Free and Oracle Digital Assistant at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Oracle Digital Assistant?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for Oracle Digital Assistant.
Does LiveAgent or Oracle Digital Assistant run on more platforms?
LiveAgent runs on Web, Ios, Android. Oracle Digital Assistant runs on Web, iOS, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Oracle Digital Assistant starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Oracle Digital Assistant is typically brought in for.
What can LiveAgent do that Oracle Digital Assistant cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Oracle Digital Assistant covers Conversational AI, NLU capabilities, Oracle integration, Analytics dashboard. Both handle Web support.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Oracle Digital Assistant: Does Oracle Digital Assistant support voice interactions?

Yes. The platform supports voice commands with custom business-specific vocabulary and naturally expressive interactions via Speech Recognition in iOS, Android, and Web SDKs.

Source
LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Oracle Digital Assistant: Can I integrate it with non-Oracle systems?

Yes. Oracle Digital Assistant includes 500+ pre-built connectors and open REST/WebSocket APIs for custom integration with legacy and modern systems beyond Oracle products.

Source
LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Oracle Digital Assistant: What channels does it support?

The platform supports Microsoft Teams, Slack, Twilio, iOS and Android mobile apps, and web applications through custom Webhook channels.

Source
Oracle Digital Assistant: How many languages are supported?

Oracle Digital Assistant supports 100+ languages with advanced NLU capabilities for accurate intent recognition, though some users report limited practical support for non-major languages.

Source
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