Communication · head to head
LINE WORKS vs TeamViewer
LINE WORKS
Communication
Business chat built on the LINE interface, aimed at Japanese firms whose staff and customers already use LINE
- From
- Free
- Rated
- -
TeamViewer
Communication
Remote access and support software from Germany, used for connecting to computers anywhere
- From
- On request
- Rated
- -
The short version
- Only LINE WORKS has a free tier, so it costs nothing to try first.
- Each has a real cost: LINE WORKS the external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.; TeamViewer pricing page gates all figures behind plan selection with no listed price for its Teams and Tensor Enterprise tiers, which are described as a fully customized license requiring sales contact
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which LINE WORKS and TeamViewer actually diverge.
| Attribute | LINE WORKS | TeamViewer |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | Per user per month | quote |
| Free tier | Yes | No |
| Platforms | Web, iOS, Android, Windows, macOS | Web |
Identical on both: user rating (Not yet rated), category (Communication).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LINE WORKS
- External LINE messaging
- Chat and channels
- Voice and video calls
- Shared address book
- Calendar and bulletin board
- Drive
- Business email
- Admin controls
Only in TeamViewer
Nothing recorded that LINE WORKS does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
LINE WORKS
- A Japanese retail or service chain whose customers expect to book and enquire over LINE rather than emailnot TeamViewer
- A clinic, dealership or estate agency that needs customer conversations on LINE but under corporate retention and auditnot TeamViewer
- A Japanese SME under 30 staff that wants managed business chat at no licence cost on the free tiernot TeamViewer
- The Japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standardnot TeamViewer
TeamViewer
- Providing remote technical support without physical presencenot LINE WORKS
- Monitoring real-time endpoint data across distributed workforcesnot LINE WORKS
- Guiding warehouse operations with vision-guided smart glassesnot LINE WORKS
- Automating remediation to prevent recurring problemsnot LINE WORKS
- Achieving 99.99% picking accuracy with AR logisticsnot LINE WORKS
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LINE WORKS
- The external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.
- The free tier caps total storage at 5GB across the whole organisation, not per user, so a team sharing photos or documents exhausts it within weeks and is pushed onto a paid plan.
- Business email is only on the Advanced plan at 800 yen per user, so an organisation wanting both chat and mail pays nearly double the Standard rate for every seat including staff who only chat.
- Developer documentation, support and the integration catalogue are strongest in Japanese, which makes it awkward to administer from a non-Japanese IT function.
- It has no serious developer or engineering workflow story, so organisations that also run Slack or Teams for technical teams end up maintaining two chat systems and two directories.
TeamViewer
- Pricing page gates all figures behind plan selection with no listed price for its Teams and Tensor Enterprise tiers, which are described as a fully customized license requiring sales contact
- Add-on modules (Asset Management, Endpoint Protection, Device Monitoring, Assist AR Lite, Mobile Device Management) are sold separately from the core license, only offered with a 30-day free trial before charges apply
Pricing, plan by plan
LINE WORKS
Free- FreeFree
- Up to 30 users
- 5GB total storage
- Chat, calls, calendar and address book
- Standard$450/month
- Unlimited users
- 1TB shared storage
- Annual contract price, 540 yen monthly
- Advanced$800/month
- Everything in Standard
- Business email
- 100TB shared storage
TeamViewer
On requestNo published plan breakdown. See the TeamViewer review.
Which should you pick?
Choose LINE WORKS if
- You need external line messaging.
- You want to start without paying.
- You work on Web, iOS, Android, Windows, macOS.
- You also want chat and channels.
Choose TeamViewer if
Nothing in the data separates TeamViewer from LINE WORKS on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is LINE WORKS or TeamViewer better?
- Neither clearly leads. LINE WORKS starts at Free and TeamViewer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LINE WORKS or TeamViewer?
- LINE WORKS has a free tier; the other does not. Paid plans start at Free for LINE WORKS and On request for TeamViewer.
- Does LINE WORKS or TeamViewer run on more platforms?
- LINE WORKS runs on Web, iOS, Android, Windows, macOS. TeamViewer runs on Web.
- Can I use LINE WORKS for free?
- Yes. LINE WORKS has a free tier, so you can try it without paying. TeamViewer starts at On request.
- What is LINE WORKS best used for?
- LINE WORKS is most often used for a japanese retail or service chain whose customers expect to book and enquire over line rather than email, a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit, a japanese sme under 30 staff that wants managed business chat at no licence cost on the free tier, the japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standard. Of those, a japanese retail or service chain whose customers expect to book and enquire over line rather than email and a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit are not what TeamViewer is typically brought in for.
- What can LINE WORKS do that TeamViewer cannot?
- LINE WORKS covers External LINE messaging, Chat and channels, Voice and video calls, Shared address book.
Answered from the vendors’ own pages
LINE WORKS: Can LINE WORKS really message ordinary LINE users?
Yes. That is its core differentiator and the reason Japanese customer-facing businesses buy it.
TeamViewer: How is TeamViewer priced?
TeamViewer uses an annual subscription model with payment via Visa, Mastercard, American Express, JCB, PayPal, or bank transfers. Pricing depends on your license tier (Single Users, Teams, Enterprise, or ONE Platform), but specific rates are not published. Contact sales for a quote.
SourceLINE WORKS: Is there a free plan?
Yes, up to 30 users with 5GB of total organisation storage.
TeamViewer: Does TeamViewer offer any add-ons?
Yes, TeamViewer offers add-ons including Asset Management, Endpoint Protection, Device Monitoring, Assist AR Lite, and Mobile Device Management. Add-on pricing is based on endpoints, users, or storage with volume discounts available. All add-ons include 30-day free trials.
SourceLINE WORKS: Does the Standard plan include email?
No. Business email is Advanced only, at 800 yen per user per month on an annual contract.
LINE WORKS: Is it worth buying outside Japan?
Generally no. Without the consumer LINE bridge it competes poorly against Slack, Teams or Lark on features and ecosystem.
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