Softwr

Communication · head to head

LINE WORKS vs RingCentral Video

LINE WORKS logo

LINE WORKS

Communication

Business chat built on the LINE interface, aimed at Japanese firms whose staff and customers already use LINE

From
Free
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Communication

Connected cloud communications

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LINE WORKS the external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: LINE WORKS covers External LINE messaging, RingCentral Video covers HD video conferencing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LINE WORKS and RingCentral Video actually diverge.

Attributes where LINE WORKS and RingCentral Video differ
AttributeLINE WORKSRingCentral Video
Pricing modelPer user per monthsubscription
PlatformsWeb, iOS, Android, Windows, macOSWeb, Windows, Macos, Ios, Android
FoundedUnknown1999

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Communication).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LINE WORKS

  • External LINE messaging
  • Chat and channels
  • Voice and video calls
  • Shared address book
  • Calendar and bulletin board
  • Drive
  • Business email
  • Admin controls

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

What people use each for

The jobs each tool is most often brought in to do.

LINE WORKS

  • A Japanese retail or service chain whose customers expect to book and enquire over LINE rather than emailnot RingCentral Video
  • A clinic, dealership or estate agency that needs customer conversations on LINE but under corporate retention and auditnot RingCentral Video
  • A Japanese SME under 30 staff that wants managed business chat at no licence cost on the free tiernot RingCentral Video
  • The Japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standardnot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot LINE WORKS
  • Replacing on-premise PBX hardware for distributed teamsnot LINE WORKS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LINE WORKS

  • The external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.
  • The free tier caps total storage at 5GB across the whole organisation, not per user, so a team sharing photos or documents exhausts it within weeks and is pushed onto a paid plan.
  • Business email is only on the Advanced plan at 800 yen per user, so an organisation wanting both chat and mail pays nearly double the Standard rate for every seat including staff who only chat.
  • Developer documentation, support and the integration catalogue are strongest in Japanese, which makes it awkward to administer from a non-Japanese IT function.
  • It has no serious developer or engineering workflow story, so organisations that also run Slack or Teams for technical teams end up maintaining two chat systems and two directories.

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

LINE WORKS

Free
  • FreeFree
    • Up to 30 users
    • 5GB total storage
    • Chat, calls, calendar and address book
  • Standard$450/month
    • Unlimited users
    • 1TB shared storage
    • Annual contract price, 540 yen monthly
  • Advanced$800/month
    • Everything in Standard
    • Business email
    • 100TB shared storage

RingCentral Video

Free
  • AI Receptionist$39/month
    • Starts at $39
  • Conversational Intelligence$60/month
    • Starts at $60
  • Call Queues Booster$35/month
    • $35 per month
  • Business SMS Booster$25/month
    • $25 per month

Which should you pick?

Choose LINE WORKS if

  • You need external line messaging.
  • You want to start without paying.
  • You work on Web, iOS, Android, Windows, macOS.
  • You also want chat and channels.
LINE WORKS review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is LINE WORKS or RingCentral Video better?
Neither clearly leads. LINE WORKS starts at Free and RingCentral Video at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LINE WORKS or RingCentral Video?
LINE WORKS starts at Free and RingCentral Video at Free.
Does LINE WORKS or RingCentral Video run on more platforms?
LINE WORKS runs on Web, iOS, Android, Windows, macOS. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
Can I use LINE WORKS for free?
Both have a free tier, so you can try either at no cost before committing.
What is LINE WORKS best used for?
LINE WORKS is most often used for a japanese retail or service chain whose customers expect to book and enquire over line rather than email, a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit, a japanese sme under 30 staff that wants managed business chat at no licence cost on the free tier, the japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standard. Of those, a japanese retail or service chain whose customers expect to book and enquire over line rather than email and a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit are not what RingCentral Video is typically brought in for.
What can LINE WORKS do that RingCentral Video cannot?
LINE WORKS covers External LINE messaging, Chat and channels, Voice and video calls, Shared address book. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds.

Answered from the vendors’ own pages

LINE WORKS: Can LINE WORKS really message ordinary LINE users?

Yes. That is its core differentiator and the reason Japanese customer-facing businesses buy it.

RingCentral Video: How much does RingCentral Video cost?

AI Receptionist starts at $39 per month, Conversational Intelligence starts at $60 per month. Main video plan pricing requires entering your user count on the website for personalized quotes.

Source
LINE WORKS: Is there a free plan?

Yes, up to 30 users with 5GB of total organisation storage.

RingCentral Video: Does RingCentral offer discounts?

Yes, save up to 33% by paying annually instead of monthly. A 14-day free trial is available for new subscribers with up to 20 phone lines.

Source
LINE WORKS: Does the Standard plan include email?

No. Business email is Advanced only, at 800 yen per user per month on an annual contract.

LINE WORKS: Is it worth buying outside Japan?

Generally no. Without the consumer LINE bridge it competes poorly against Slack, Teams or Lark on features and ecosystem.

Share

Related pages

More on LINE WORKS

More on RingCentral Video

Keep looking

Other head to heads