Is Kayako or Landbot better?

Neither clearly leads. Kayako starts at $30/month and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Kayako or Landbot?

Landbot has a free tier; the other does not. Paid plans start at $30/month for Kayako and Free for Landbot.

Does Kayako or Landbot run on more platforms?

Kayako runs on Web, Ios, Android. Landbot runs on web.

Can I use Landbot for free?

Yes. Landbot has a free tier, so you can try it without paying. Kayako starts at $30/month.

What is Kayako best used for?

Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Landbot is typically brought in for.

What can Kayako do that Landbot cannot?

Kayako covers Unified inbox, Live chat, Help center, Customer journey. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.

Live Chat · head to head

Kayako vs Landbot

Kayako

Live Chat

Effortless customer service

From: $30/month
Rated: -

Full review Website

Landbot

Live Chat

No-code chatbot builder for websites, WhatsApp, and lead generation

From: Free
Rated: -

Full review Website

The short version

Only Landbot has a free tier, so it costs nothing to try first.
Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; Landbot extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
They diverge on capability: Kayako covers Unified inbox, Landbot covers Visual Flow Builder.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kayako and Landbot actually diverge.

Attributes where Kayako and Landbot differ
Attribute	Kayako	Landbot
Starting price	$30/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Web, Ios, Android	web
Founded	2001	Unknown

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

Unified inbox
Live chat
Help center
Customer journey
Automation
Reporting
Slack
Salesforce

Only in Landbot

Visual Flow Builder
WhatsApp Integration
AI Chats
Human Handoff
Templates Library
CRM Integrations

What people use each for

The jobs each tool is most often brought in to do.

Kayako

Help desk ticketing with a unified inbox and knowledge basenot Landbot
Resolving support tickets automatically with an AI agentnot Landbot

Landbot

Lead qualification chatbots on websitesnot Kayako
WhatsApp customer engagementnot Kayako
Interactive conversational formsnot Kayako
Automated first-line customer supportnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
No per agent monthly price is published for the full Kayako One platform
Full platform pricing requires talking to an expert

Landbot

Extra chats beyond plan allowances cost €0.05-€0.10 each, which can add up at scale.
Adding WhatsApp to the Professional plan costs an additional €100/month.
Premium CRM integrations like Salesforce require the higher-priced Professional tier or above.
The free plan is capped at only 100 chats per month, limiting real-world testing.

Pricing, plan by plan

Kayako

$30/month

Inbox$30/month
- Email & live chat
- Help center
- Basic automation
Growth$60/month
- Everything in Inbox
- Customer journey
- SLA management
Scale$100/month
- Everything in Growth
- Advanced reporting
- Custom roles

Landbot

Free

Free$undefined/month
- 100 chats/month
- 1 seat
- Full builder access
Starter$32/month
- 500 chats/month
- 100 AI chats
- 2 seats
Professional$80/month
- 2,500 chats/month
- 300 AI chats
- 3 seats

Which should you pick?

Choose Kayako if

You need unified inbox.
You work on Web, Ios, Android.
You also want live chat.

Kayako review

Choose Landbot if

You need visual flow builder.
You want to start without paying.
You work on web.
You also want whatsapp integration.

Landbot review

Questions people ask

Is Kayako or Landbot better?: Neither clearly leads. Kayako starts at $30/month and Landbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Landbot?: Landbot has a free tier; the other does not. Paid plans start at $30/month for Kayako and Free for Landbot.
Does Kayako or Landbot run on more platforms?: Kayako runs on Web, Ios, Android. Landbot runs on web.
Can I use Landbot for free?: Yes. Landbot has a free tier, so you can try it without paying. Kayako starts at $30/month.
What is Kayako best used for?: Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Landbot is typically brought in for.
What can Kayako do that Landbot cannot?: Kayako covers Unified inbox, Live chat, Help center, Customer journey. Landbot covers Visual Flow Builder, WhatsApp Integration, AI Chats, Human Handoff.

Answered from the vendors’ own pages

Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source

Landbot: What happens after the free trial ends?

Users are automatically moved to the Free plan with no charge, since Landbot does not require a credit card for trials.

Source

Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source

Landbot: Can I cancel a monthly plan anytime?

Yes, monthly plans are month-to-month and can be cancelled at any time from account settings with no long-term contract.

Source

Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source

Landbot: Does Landbot support WhatsApp?

Yes, WhatsApp is included in the Professional WhatsApp plan and can be added to Professional for an extra €100/month, including one WhatsApp number.

Source

Kayako vs Landbot

Kayako

Landbot

The short version

Where they differ

What each one covers

Only in Kayako

Only in Landbot

What people use each for

Kayako

Landbot

Where each one falls short

Kayako

Landbot

Pricing, plan by plan

Kayako

Landbot

Which should you pick?

Choose Kayako if

Choose Landbot if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Kayako

More on Landbot

Keep looking

Other head to heads