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CRM · head to head

Kylas vs Plain

Kylas logo

Kylas

CRM

Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat

From
Free
Free plan
Yes
Full reviewWebsite
Plain logo

Plain

Customer Support

AI support infrastructure built for B2B teams

From
$35/month
Free plan
No
Full reviewWebsite

The short version

  • Only Kylas has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kylas unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.; Plain foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • They diverge on capability: Kylas covers Unlimited users on every plan, Plain covers Multi-channel consolidation.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Kylas and Plain actually diverge.

Attributes where Kylas and Plain differ
AttributeKylasPlain
Starting priceFree$35/month
Pricing modelFlat rate per month, unlimited usersTiered pricing per seat with credit system
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, API
CategoryCRMCustomer Support

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kylas

  • Unlimited users on every plan
  • Lead and deal management
  • Record based limits
  • Quotation management
  • Telephony integrations
  • WhatsApp and SMS
  • BI analytics add-on
  • Mobile apps

Only in Plain

  • Multi-channel consolidation
  • AI agents
  • Sidekick assistant
  • Insights engine
  • Linear and Jira integration
  • Help Center and Knowledge Base
  • API-first extensibility

Both cover

  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Kylas

  • A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly ratenot Plain
  • A company that wants every employee including support and delivery staff to see customer records without buying them seatsnot Plain
  • A business with high sales headcount turnover that does not want to renegotiate licence counts every quarternot Plain
  • An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adaptersnot Plain

Plain

  • Consolidating support from multiple channels into one inboxnot Kylas
  • Automating support workflows with AI agentsnot Kylas
  • Extracting insights and trends from customer conversationsnot Kylas
  • Building custom support solutions with API accessnot Kylas
  • Implementing AI-assisted customer support at scalenot Kylas

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kylas

  • Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
  • Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
  • The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
  • Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
  • Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.

Plain

  • Foundation plan limited to 2,000 credits per month may be restrictive for high-volume teams
  • Pricing increases significantly from Foundation to Horizon ($35 to $299 per month)
  • No published pricing for Frontier (custom) plan
  • Additional seat costs ($99 per seat) add up for larger teams
  • Credit-based system requires monitoring usage to avoid overages

Pricing, plan by plan

Kylas

Free
  • EmbarkFree
    • Free for life
    • Unlimited users
    • Ten thousand records, not expandable
  • Elevate$12999/month
    • Flat rate for unlimited users, not per seat
    • One hundred thousand records, expandable
    • Quarterly, half-yearly and annual billing terms
  • Exceed$undefined/month
    • Custom pricing
    • Unlimited users
    • Around 1.1 million records, adjustable

Plain

$35/month
  • Foundation$35/month
    • 2,000 credits per month
    • Slack and email channels
    • Ari AI agent
  • Horizon$299/month
    • 15,000 credits per month
    • All Foundation features
    • Microsoft Teams integration
  • Frontier$null/custom
    • Custom credit allowance
    • All Horizon features
    • Discord channels

Which should you pick?

Choose Kylas if

  • You need unlimited users on every plan.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want lead and deal management.
Kylas review

Choose Plain if

  • You need multi-channel consolidation.
  • You work on Web, API.
  • You also want ai agents.
Plain review

Questions people ask

Is Kylas or Plain better?
Neither clearly leads. Kylas starts at Free and Plain at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kylas or Plain?
Kylas has a free tier; the other does not. Paid plans start at Free for Kylas and $35/month for Plain.
Does Kylas or Plain run on more platforms?
Kylas runs on Web, iOS, Android. Plain runs on Web, API.
Can I use Kylas for free?
Yes. Kylas has a free tier, so you can try it without paying. Plain starts at $35/month.
What is Kylas best used for?
Kylas is most often used for a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate, a company that wants every employee including support and delivery staff to see customer records without buying them seats, a business with high sales headcount turnover that does not want to renegotiate licence counts every quarter, an indian sme needing native whatsapp, indiamart and local telephony connections rather than a western crm with adapters. Of those, a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate and a company that wants every employee including support and delivery staff to see customer records without buying them seats are not what Plain is typically brought in for.
What can Kylas do that Plain cannot?
Kylas covers Unlimited users on every plan, Lead and deal management, Record based limits, Quotation management. Plain covers Multi-channel consolidation, AI agents, Sidekick assistant, Insights engine. Both handle Workflow automation.

Answered from the vendors’ own pages

Kylas: What does Kylas cost?

The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.

Plain: What is included in the Foundation plan?

The Foundation plan ($35/month per seat) includes 2,000 credits per month, support for Slack and email, Ari AI agent, Linear and Jira integrations, and Help Center access. Up to 5 seats are included.

Source
Kylas: Does unlimited users really mean unlimited?

Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.

Plain: Can I use Plain with Microsoft Teams?

Yes, Microsoft Teams integration is available on the Horizon plan ($299/month) and higher.

Source
Kylas: What is not included in the flat rate?

Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.

Plain: Is there a free trial for Plain?

Yes, Plain offers a 7-day free trial with no credit card required. You can also get 50% discount through their startup program.

Source
Kylas: Is it usable outside India?

It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.

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