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Sales Enablement · head to head

Claap vs Koncert

Claap logo

Claap

Sales Enablement

Meeting recorder and AI notetaker that writes back to the CRM and gives free seats to people who only need to watch

From
Free
Rated
-
Full reviewWebsite
Koncert logo

Koncert

Sales Enablement

Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Claap has a free tier, so it costs nothing to try first.
  • Each has a real cost: Claap conversation intelligence depth, coaching analytics and forecasting are thinner than at the large United States revenue intelligence platforms, so a team wanting deal risk scoring will find the analysis shallow.; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • They diverge on capability: Claap covers Meeting recording, Koncert covers AI Parallel Dialer.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Claap and Koncert actually diverge.

Attributes where Claap and Koncert differ
AttributeClaapKoncert
Starting priceFreeOn request
Pricing modelPer contributor licence per monthquote
Free tierYesNo
PlatformsWeb, macOS, Windows, Chrome extensionWeb, API

Identical on both: user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Claap

  • Meeting recording
  • AI notes and summaries
  • CRM auto-complete
  • Free viewer and guest seats
  • Async video
  • Sales coaching
  • Deal collaboration spaces
  • Agent gallery

Only in Koncert

  • AI Parallel Dialer
  • AI Flow Dialer
  • Agent-Assisted Dialer
  • Click Dialer
  • Local presence
  • Caller ID health monitoring
  • Remote Coach
  • Remote Salesfloor

What people use each for

The jobs each tool is most often brought in to do.

Claap

  • A twenty person revenue team where only eight people run customer calls and the rest just need to watch, making per-seat pricing wastefulnot Koncert
  • A European sales organisation that needs call recording with EU data handling and multilingual transcriptionnot Koncert
  • A sales manager who wants CRM fields populated from calls instead of chasing reps for notes every Fridaynot Koncert
  • A distributed team replacing status meetings with recorded async video updates alongside the customer call librarynot Koncert

Koncert

  • A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Claap
  • An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Claap
  • A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Claap
  • A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Claap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Claap

  • Conversation intelligence depth, coaching analytics and forecasting are thinner than at the large United States revenue intelligence platforms, so a team wanting deal risk scoring will find the analysis shallow.
  • The most useful capabilities including CRM auto-complete and coaching sit on the Pro tier at roughly three times the Starter price, so the cheap entry point is not the price most teams end up paying.
  • Advertised rates are annual billing; monthly billing costs materially more, and the published figures do not make that obvious at first glance.
  • The integration catalogue is smaller than the incumbents, so a team running a less common CRM or sales engagement tool may have to fall back on manual export.
  • As a smaller European vendor it carries fewer enterprise security and compliance references, which slows or blocks procurement at large regulated buyers.

Koncert

  • Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
  • Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
  • Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
  • The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.

Pricing, plan by plan

Claap

Free
  • BasicFree
    • Ten videos per user
    • Three hundred minutes total
    • Free contributor and guest access
  • Starter$8/month
    • Billed yearly
    • AI meeting notes
    • Unlimited recording for the licensed contributor
  • Pro$24/month
    • Billed yearly
    • CRM auto-complete
    • Sales coaching and scorecards
  • Business and Enterprise$undefined/month
    • Advanced security and administration
    • Custom agent automations
    • Dedicated support

Koncert

On request
  • Koncert$undefined/year
    • AI Parallel Dialer
    • AI Flow Dialer
    • Agent-Assisted Dialer

Which should you pick?

Choose Claap if

  • You need meeting recording.
  • You want to start without paying.
  • You work on Web, macOS, Windows, Chrome extension.
  • You also want ai notes and summaries.
Claap review

Choose Koncert if

  • You need ai parallel dialer.
  • You work on Web, API.
  • You also want ai flow dialer.
Koncert review

Questions people ask

Is Claap or Koncert better?
Neither clearly leads. Claap starts at Free and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Claap or Koncert?
Claap has a free tier; the other does not. Paid plans start at Free for Claap and On request for Koncert.
Does Claap or Koncert run on more platforms?
Claap runs on Web, macOS, Windows, Chrome extension. Koncert runs on Web, API.
Can I use Claap for free?
Yes. Claap has a free tier, so you can try it without paying. Koncert starts at On request.
What is Claap best used for?
Claap is most often used for a twenty person revenue team where only eight people run customer calls and the rest just need to watch, making per-seat pricing wasteful, a european sales organisation that needs call recording with eu data handling and multilingual transcription, a sales manager who wants crm fields populated from calls instead of chasing reps for notes every friday, a distributed team replacing status meetings with recorded async video updates alongside the customer call library. Of those, a twenty person revenue team where only eight people run customer calls and the rest just need to watch, making per-seat pricing wasteful and a european sales organisation that needs call recording with eu data handling and multilingual transcription are not what Koncert is typically brought in for.
What can Claap do that Koncert cannot?
Claap covers Meeting recording, AI notes and summaries, CRM auto-complete, Free viewer and guest seats. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.

Answered from the vendors’ own pages

Claap: Why is Claap cheaper than per-seat competitors?

Because viewers and guests are free. You pay only for contributors who record, which suits teams where most people just consume recordings.

Koncert: What is Koncert previously called?

ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.

Claap: What does it cost?

Starter at around eight euros per licence a month and Pro at around twenty four euros, both billed yearly, plus a free Basic tier and quoted Business and Enterprise plans.

Koncert: What is the agent-assisted dialler?

Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.

Claap: Does it write to the CRM?

Yes, CRM auto-complete populates deal fields from the call, but it is a Pro tier feature rather than being available on Starter.

Koncert: Is pricing published?

No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.

Claap: Is it suitable for enterprise?

It fits small and mid sized revenue teams best. Large regulated buyers will find fewer compliance references than at the established United States vendors.

Koncert: Is parallel dialling legally safe?

Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.

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