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Cybersecurity · head to head

JumpCloud vs Trimble Unity Maintain

JumpCloud logo

JumpCloud

Cybersecurity

Unified identity and device management for hybrid workforce.

From
$9/user/month
Free plan
No
Full reviewWebsite
Trimble Unity Maintain logo

Trimble Unity Maintain

Government

GIS-centric public asset and work management, the product formerly sold as Cityworks

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: JumpCloud platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing; Trimble Unity Maintain esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which JumpCloud and Trimble Unity Maintain actually diverge.

Attributes where JumpCloud and Trimble Unity Maintain differ
AttributeJumpCloudTrimble Unity Maintain
Starting price$9/user/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Windows, macOS, Linux, iOS, Android, APIWeb, iOS, Android, Windows
CategoryCybersecurityGovernment

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in JumpCloud

Nothing recorded that Trimble Unity Maintain does not also cover.

Only in Trimble Unity Maintain

  • Built on ArcGIS
  • Service requests
  • Work order management
  • Permits and licensing
  • Mobile field access
  • Storeroom and inventory
  • Operational Insights
  • AgileAssets convergence

What people use each for

The jobs each tool is most often brought in to do.

JumpCloud

  • Organisations modernising from Active Directory to cloud identity infrastructurenot Trimble Unity Maintain
  • Companies requiring unified user and device management in hybrid work environmentsnot Trimble Unity Maintain
  • IT teams implementing zero-trust security modelsnot Trimble Unity Maintain
  • Managed service providers requiring multi-tenant identity and device managementnot Trimble Unity Maintain
  • Educational institutions and nonprofits (eligible for special pricing)not Trimble Unity Maintain

Trimble Unity Maintain

  • A water utility wanting valve exercising and hydrant flushing recorded against the same GIS features the engineering team maintainsnot JumpCloud
  • A city consolidating a citizen service request line, work orders and inspections into one location-based systemnot JumpCloud
  • A state transportation department managing pavement and bridge assets with linear referencing rather than point assetsnot JumpCloud
  • A public works department that has already licensed ArcGIS Enterprise and wants to avoid rekeying its asset inventorynot JumpCloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

JumpCloud

  • Platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing
  • À la carte pricing can become expensive when purchasing multiple features; device management at $9/user, SSO at $11/user totals $20/user for basic functionality
  • Bundled Platform and Platform Prime packages require contacting sales; no published pricing limits transparency
  • Zero-trust and AI & SaaS management capabilities only available in Platform Prime tier with custom pricing
  • No on-premises or self-hosted option; cloud-only deployment

Trimble Unity Maintain

  • Esri ArcGIS is a hard prerequisite, so an organisation without it faces a second substantial licence and a GIS programme before the maintenance system can be used at all.
  • The product is mid-rename from Cityworks to Trimble Unity Maintain with transition timelines Trimble has not committed to publicly, leaving contracts, documentation and integrator experience split between two names.
  • CVE-2025-0994, a deserialisation flaw in Cityworks, was exploited in the wild and listed by CISA in February 2025, which makes on-premise deployments a patching obligation rather than a set-and-forget install.
  • Because assets live in the GIS, changing the asset model is a GIS division change, so maintenance teams cannot restructure their own hierarchy without another department in the loop.
  • It is built for North American public sector practice, and the permitting, funding source and reporting models do not map cleanly onto other countries or onto private industrial estates.

Pricing, plan by plan

JumpCloud

$9/user/month
  • À La Carte - Device Management$9/user/month (annual) or $11 (monthly)
    • Device management across Windows, Mac, Linux
    • Remote assistance
    • Patch management
  • À La Carte - SSO$11/user/month (annual) or $13 (monthly)
    • Single sign-on
    • Multi-factor authentication
    • Password management
  • Platform Essentials$undefined/variable
    • Identity and device management with SSO and passwordless auth
    • Maximum 300 users
    • Contact sales for pricing
  • Platform$undefined/variable
    • Unified identity, device and access management
    • Contact sales for pricing

Trimble Unity Maintain

On request
  • Trimble Unity Maintain$undefined/year
    • Annual subscription sized by population served, asset volume and user count
    • Esri ArcGIS Enterprise or ArcGIS Online licensing required separately
    • Hosted and on-premise deployment priced differently

Which should you pick?

Choose JumpCloud if

  • You work on Web, Windows, macOS, Linux, iOS, Android, API.
JumpCloud review

Choose Trimble Unity Maintain if

  • You need built on arcgis.
  • You work on Web, iOS, Android, Windows.
  • You also want service requests.
Trimble Unity Maintain review

Questions people ask

Is JumpCloud or Trimble Unity Maintain better?
Neither clearly leads. JumpCloud starts at $9/user/month and Trimble Unity Maintain at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, JumpCloud or Trimble Unity Maintain?
JumpCloud starts at $9/user/month and Trimble Unity Maintain at On request.
Does JumpCloud or Trimble Unity Maintain run on more platforms?
JumpCloud runs on Web, Windows, macOS, Linux, iOS, Android, API. Trimble Unity Maintain runs on Web, iOS, Android, Windows.
What is JumpCloud best used for?
JumpCloud is most often used for organisations modernising from active directory to cloud identity infrastructure, companies requiring unified user and device management in hybrid work environments, it teams implementing zero-trust security models, managed service providers requiring multi-tenant identity and device management. Of those, organisations modernising from active directory to cloud identity infrastructure and companies requiring unified user and device management in hybrid work environments are not what Trimble Unity Maintain is typically brought in for.
What can JumpCloud do that Trimble Unity Maintain cannot?
Trimble Unity Maintain covers Built on ArcGIS, Service requests, Work order management, Permits and licensing.

Answered from the vendors’ own pages

JumpCloud: What devices does JumpCloud support?

JumpCloud supports unified endpoint management for Windows, macOS, Linux, iOS and Android devices.

Source
Trimble Unity Maintain: Is Cityworks discontinued?

Not discontinued, renamed. It is becoming Trimble Unity Maintain, converging with AgileAssets, and Trimble has not published a final transition date.

JumpCloud: Can I use JumpCloud to replace Active Directory?

Yes. JumpCloud is designed for organisations modernising from on-premises Active Directory to cloud-based directory and identity management.

Source
Trimble Unity Maintain: Do I need Esri ArcGIS?

Yes. The product is built on ArcGIS and cannot be deployed without an Esri licence.

JumpCloud: Is there a free trial?

Yes. All users can access a 30-day free trial before purchasing.

Source
Trimble Unity Maintain: Was there a security incident?

Yes. CVE-2025-0994 in Cityworks was exploited in the wild and added to the CISA known exploited vulnerabilities catalogue in February 2025.

Trimble Unity Maintain: Can it handle roads and pavement as well as pipes?

Yes, through the AgileAssets lineage now inside the Unity Maintain family, which adds linear referencing for transportation assets.

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