Cybersecurity · head to head
Jumio vs Resolver
Jumio
Cybersecurity
Document-based identity verification for regulated onboarding
- From
- On request
- Rated
- -
Resolver
Cybersecurity
Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Jumio no pricing is published at any tier, so a buyer cannot size the cost without entering a sales process, and benchmarking requires a competitive bid from a vendor that does publish.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- They diverge on capability: Jumio covers Document verification, Resolver covers Incident management.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Jumio and Resolver actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Cybersecurity).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Jumio
- Document verification
- Liveness detection
- AML screening
- Identity orchestration
- Risk signals
- Data residency options
- Case review console
Only in Resolver
- Incident management
- Investigations
- Enterprise risk management
- Internal audit
- Compliance and obligations
- Business continuity
- Risk Event Management
- Configurable dashboards
What people use each for
The jobs each tool is most often brought in to do.
Jumio
- A bank that needs iBeta certified liveness evidence to satisfy an internal control requirementnot Resolver
- A gambling operator required to verify age and identity across multiple regulated European marketsnot Resolver
- An organisation with an EU data residency mandate that cannot send biometric data to US processingnot Resolver
- A marketplace needing one vendor contract covering document checks, screening and ongoing monitoring rather than threenot Resolver
Resolver
- A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot Jumio
- A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot Jumio
- A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot Jumio
- An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot Jumio
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Jumio
- No pricing is published at any tier, so a buyer cannot size the cost without entering a sales process, and benchmarking requires a competitive bid from a vendor that does publish.
- Contracts are structured on annual committed volume, meaning a business whose growth stalls pays for verifications it never consumed and there is usually no rollover.
- AML screening is licensed separately from identity verification, so the quote that wins on document price can be materially more expensive once screening and monitoring are added.
- Pass rates degrade for lower quality documents and older smartphones, and the resulting manual review queue is a staffing cost that does not appear in the vendor quote.
- As an established vendor with a large enterprise base, product changes move at enterprise pace, and buyers wanting rapid iteration on new fraud vectors often find newer entrants ship faster.
Resolver
- Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
- Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
- The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
- Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.
Pricing, plan by plan
Jumio
On request- Jumio Platform$undefined/year
- Priced per verification with annual volume commitment
- Overage rates apply above committed volume
- AML screening priced separately from document checks
Resolver
On request- Resolver Core$undefined/year
- Priced by modules selected and number of users
- Annual or multi-year enterprise agreement
- Implementation and configuration quoted separately
Which should you pick?
Choose Jumio if
- You need document verification.
- You work on Web, iOS, Android.
- You also want liveness detection.
Choose Resolver if
- You need incident management.
- You work on Web, iOS, Android.
- You also want investigations.
Questions people ask
- Is Jumio or Resolver better?
- Neither clearly leads. Jumio starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Jumio or Resolver?
- Jumio starts at On request and Resolver at On request.
- Does Jumio or Resolver run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- What is Jumio best used for?
- Jumio is most often used for a bank that needs ibeta certified liveness evidence to satisfy an internal control requirement, a gambling operator required to verify age and identity across multiple regulated european markets, an organisation with an eu data residency mandate that cannot send biometric data to us processing, a marketplace needing one vendor contract covering document checks, screening and ongoing monitoring rather than three. Of those, a bank that needs ibeta certified liveness evidence to satisfy an internal control requirement and a gambling operator required to verify age and identity across multiple regulated european markets are not what Resolver is typically brought in for.
- What can Jumio do that Resolver cannot?
- Jumio covers Document verification, Liveness detection, AML screening, Identity orchestration. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.
Answered from the vendors’ own pages
Jumio: Does Jumio publish prices?
No. Everything is quoted, normally as a per-verification rate against an annual committed volume with overage pricing above it.
Resolver: Who owns Resolver?
Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.
Jumio: Is biometric data processed in the EU?
Regional processing including EU data residency is offered. Confirm the specific region and retention period in the contract rather than assuming it.
Resolver: What does Resolver cost?
Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.
Jumio: Is AML screening included?
Not by default. Screening and ongoing monitoring are priced separately from document verification.
Resolver: Is Resolver a SOC 2 compliance tool?
No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.
Resolver: How long does implementation take?
Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.
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