Cybersecurity · head to head
IDnow vs Resolver
IDnow
Cybersecurity
Identity verification and qualified electronic signature for regulated European markets
- From
- On request
- Rated
- -
Resolver
Cybersecurity
Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll
- From
- On request
- Rated
- -
The short version
- Each has a real cost: IDnow agent-led video identification costs several times an automated check and depends on agent availability, so peak-time queues push abandonment up at exactly the moment conversion matters.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- They diverge on capability: IDnow covers VideoIdent, Resolver covers Incident management.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which IDnow and Resolver actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Cybersecurity).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in IDnow
- VideoIdent
- AutoIdent
- eSign
- eID and NFC
- Bank identification
- EU data processing
Only in Resolver
- Incident management
- Investigations
- Enterprise risk management
- Internal audit
- Compliance and obligations
- Business continuity
- Risk Event Management
- Configurable dashboards
What people use each for
The jobs each tool is most often brought in to do.
IDnow
- A German bank opening regulated accounts where BaFin requires a recognised identification methodnot Resolver
- An insurer needing a qualified electronic signature that will survive challenge in a European courtnot Resolver
- A telecom operator meeting national SIM registration identity rules across several EU statesnot Resolver
- A lender wanting automated checks for low-risk applicants and video identification only for high-value casesnot Resolver
Resolver
- A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot IDnow
- A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot IDnow
- A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot IDnow
- An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot IDnow
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
IDnow
- Agent-led video identification costs several times an automated check and depends on agent availability, so peak-time queues push abandonment up at exactly the moment conversion matters.
- Pricing is quoted with an annual volume commitment, so the accreditation advantage comes with a floor you pay whether or not you use it.
- The product is optimised for European regulatory regimes, so buyers verifying users in North America, Asia or Africa will find coverage and cost less competitive than global specialists.
- Qualified electronic signature is a separate licence from identity verification, which surprises buyers who assumed the accredited identity check made the signature capability included.
- Integration for the regulated flows is heavier than a simple SDK drop-in because the compliant journey, including consent and recording requirements, constrains the user experience you can build.
Resolver
- Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
- Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
- The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
- Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.
Pricing, plan by plan
IDnow
On request- IDnow Platform$undefined/year
- Per-identification pricing that differs sharply between automated and agent-led methods
- Annual volume commitment typically required
- Qualified electronic signature licensed separately
Resolver
On request- Resolver Core$undefined/year
- Priced by modules selected and number of users
- Annual or multi-year enterprise agreement
- Implementation and configuration quoted separately
Which should you pick?
Choose IDnow if
- You need videoident.
- You work on Web, iOS, Android, API.
- You also want autoident.
Choose Resolver if
- You need incident management.
- You work on Web, iOS, Android.
- You also want investigations.
Questions people ask
- Is IDnow or Resolver better?
- Neither clearly leads. IDnow starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, IDnow or Resolver?
- IDnow starts at On request and Resolver at On request.
- Does IDnow or Resolver run on more platforms?
- IDnow runs on Web, iOS, Android, API. Resolver runs on Web, iOS, Android.
- What is IDnow best used for?
- IDnow is most often used for a german bank opening regulated accounts where bafin requires a recognised identification method, an insurer needing a qualified electronic signature that will survive challenge in a european court, a telecom operator meeting national sim registration identity rules across several eu states, a lender wanting automated checks for low-risk applicants and video identification only for high-value cases. Of those, a german bank opening regulated accounts where bafin requires a recognised identification method and an insurer needing a qualified electronic signature that will survive challenge in a european court are not what Resolver is typically brought in for.
- What can IDnow do that Resolver cannot?
- IDnow covers VideoIdent, AutoIdent, eSign, eID and NFC. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.
Answered from the vendors’ own pages
IDnow: Why choose it over a cheaper automated vendor?
Because in some European regimes the cheaper vendor is not legally permitted for the transaction. This is an eligibility question, not a quality one.
Resolver: Who owns Resolver?
Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.
IDnow: Is the electronic signature included?
No. Qualified electronic signature under eIDAS is licensed separately from identity verification.
Resolver: What does Resolver cost?
Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.
IDnow: Where is the data processed?
In European data centres, which is a requirement rather than a preference for many of its regulated customers.
Resolver: Is Resolver a SOC 2 compliance tool?
No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.
Resolver: How long does implementation take?
Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.
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