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Salesforce Service Cloud vs SentinelOne Singularity

Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
SentinelOne Singularity logo

SentinelOne Singularity

Cybersecurity

Autonomous AI-powered endpoint security

From
$5.83/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; SentinelOne Singularity deployment and configuration requires professional services ($5,000 to $25,000)
  • They diverge on capability: Salesforce Service Cloud covers Case management, SentinelOne Singularity covers Behavioral AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Salesforce Service Cloud and SentinelOne Singularity actually diverge.

Attributes where Salesforce Service Cloud and SentinelOne Singularity differ
AttributeSalesforce Service CloudSentinelOne Singularity
Starting price$25/month$5.83/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWindows, macOS, Linux, Cloud, Mobile
CategoryCustomer SupportCybersecurity
Founded19992013

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Only in SentinelOne Singularity

  • Behavioral AI
  • Autonomous response
  • ActiveEDR
  • Storyline technology
  • Rollback remediation
  • Ranger IoT
  • Cloud workload protection
  • Identity security

Both cover

  • Slack
  • HIPAA
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot SentinelOne Singularity
  • Field servicenot SentinelOne Singularity
  • Self-service portalsnot SentinelOne Singularity
  • AI-powered supportnot SentinelOne Singularity

SentinelOne Singularity

  • Endpoint Securitynot Salesforce Service Cloud
  • Edrnot Salesforce Service Cloud
  • Xdrnot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

SentinelOne Singularity

  • Deployment and configuration requires professional services ($5,000 to $25,000)
  • Optional modules like Ranger and Vigilance add to total cost of ownership
  • Complex pricing tiers make budgeting difficult for large deployments

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

SentinelOne Singularity

$5.83/month
  • Singularity Core$5.83/month per endpoint
    • Endpoint Protection Platform (EPP)
    • Malware prevention
    • Threat isolation
  • Singularity Control$6.67/month per endpoint
    • All Core features
    • Device control
    • Firewall control
  • Singularity Complete$8.25/month per endpoint
    • All Control features
    • Endpoint Detection and Response
    • XDR capabilities
  • Singularity Commercial$17.5/month per endpoint
    • All Complete features
    • Identity protection
    • Cloud protection

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose SentinelOne Singularity if

  • You need behavioral ai.
  • You work on Windows, macOS, Linux, Cloud, Mobile.
  • You also want autonomous response.
SentinelOne Singularity review

Questions people ask

Is Salesforce Service Cloud or SentinelOne Singularity better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and SentinelOne Singularity at $5.83/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or SentinelOne Singularity?
Salesforce Service Cloud starts at $25/month and SentinelOne Singularity at $5.83/month.
Does Salesforce Service Cloud or SentinelOne Singularity run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. SentinelOne Singularity runs on Windows, macOS, Linux, Cloud, Mobile.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what SentinelOne Singularity is typically brought in for.
What can Salesforce Service Cloud do that SentinelOne Singularity cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. SentinelOne Singularity covers Behavioral AI, Autonomous response, ActiveEDR, Storyline technology. Both handle Slack, HIPAA, FedRAMP.

Answered from the vendors’ own pages

SentinelOne Singularity: What does SentinelOne Singularity XDR cover?

Singularity XDR unifies detection and response across endpoints, cloud, identity, network, and mobile, providing centralized visibility and automated response across all attack surfaces.

Source
SentinelOne Singularity: How does SentinelOne correlate data across security tools?

Singularity normalizes data from endpoints, identity, cloud, and third-party security tools into a unified data layer, enabling automatic correlation of signals without manual integration.

Source
SentinelOne Singularity: Can SentinelOne integrate with existing security tools?

Yes, Singularity Marketplace provides pre-built, one-click integrations with email, network, firewall, and SaaS security tools, avoiding vendor lock-in while extending detection capabilities.

Source
SentinelOne Singularity: What is the pricing model for SentinelOne Singularity?

SentinelOne pricing ranges from $5.83 to $17.50 per endpoint per month across five tiers, with optional add-on modules and enterprise pricing available on request.

Source
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