Softwr

Customer Support · head to head

Kustomer vs Qualys VMDR

Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite
Qualys VMDR logo

Qualys VMDR

Cybersecurity

Cloud-delivered vulnerability management licensed per asset, using scanner appliances and a lightweight agent.

From
$3/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; Qualys VMDR licensing is per asset and each capability is its own subscription, so patch management, endpoint detection, web application scanning, container security and policy compliance are separate line items, and the platform demonstrated in a proof of concept is rarely the platform in the quote.
  • They diverge on capability: Kustomer covers Unified customer view, Qualys VMDR covers Cloud Agent.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kustomer and Qualys VMDR actually diverge.

Attributes where Kustomer and Qualys VMDR differ
AttributeKustomerQualys VMDR
Starting priceOn request$3/month
Pricing modelquotesubscription
PlatformsWeb, CloudWeb, Cloud, Api
CategoryCustomer SupportCybersecurity
Founded20151999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in Qualys VMDR

  • Cloud Agent
  • Scanner appliances
  • Authenticated scanning
  • TruRisk scoring
  • Asset inventory
  • Patch Management
  • Cloud connectors
  • Container sensor

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Qualys VMDR
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Qualys VMDR
  • Enterprises seeking customer 360 views and advanced workflow automationnot Qualys VMDR

Qualys VMDR

  • A hybrid workforce where scheduled network scans miss most laptops and continuous agent-based assessment is the only way to get real coveragenot Kustomer
  • PCI DSS external scanning where an approved scanning vendor report is a contractual requirementnot Kustomer
  • An estate spanning datacentre, multiple public clouds and endpoints that needs one vulnerability view rather than three toolsnot Kustomer
  • Organisations replacing a manual patch-verification process with agent-reported evidence that a fix actually landednot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Qualys VMDR

  • Licensing is per asset and each capability is its own subscription, so patch management, endpoint detection, web application scanning, container security and policy compliance are separate line items, and the platform demonstrated in a proof of concept is rarely the platform in the quote.
  • Ephemeral cloud instances consume asset entitlement until they age out of inventory, so an autoscaling group that creates and destroys hosts hourly can burn licence capacity on machines that existed for minutes, and controlling that means tuning purge policies rather than tuning the cloud.
  • Authenticated scanning produces materially better results than unauthenticated, but it requires storing and rotating privileged credentials for every target platform, which is a security project in its own right, and teams that skip it receive reports full of unconfirmed potential findings that nobody trusts.
  • The console is a set of modules with separate interfaces, search syntaxes and report engines, so an analyst moving between vulnerability management, policy compliance and web application scanning learns each one, and cross-module reporting usually ends in a spreadsheet or a script against the API.
  • The tool surfaces findings far faster than any organisation can remediate them, and it does not solve the ownership problem: without an agreed prioritisation policy and a named owner in IT operations, a first scan producing tens of thousands of findings becomes a dashboard that everyone learns to ignore.

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Qualys VMDR

$3/month
  • VMDR$3/month
    • Per asset
    • Vulnerability scanning
    • Detection
  • VMDR+$5/month
    • All VMDR features
    • Advanced analytics
    • Cloud integration
  • VMDR Complete$7/month
    • All VMDR+ features
    • Threat intel
    • Response automation

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose Qualys VMDR if

  • You need cloud agent.
  • You work on Web, Cloud, Api.
  • You also want scanner appliances.
Qualys VMDR review

Questions people ask

Is Kustomer or Qualys VMDR better?
Neither clearly leads. Kustomer starts at On request and Qualys VMDR at $3/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or Qualys VMDR?
Kustomer starts at On request and Qualys VMDR at $3/month.
Does Kustomer or Qualys VMDR run on more platforms?
Kustomer runs on Web, Cloud. Qualys VMDR runs on Web, Cloud, Api.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what Qualys VMDR is typically brought in for.
What can Kustomer do that Qualys VMDR cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Qualys VMDR covers Cloud Agent, Scanner appliances, Authenticated scanning, TruRisk scoring.

Answered from the vendors’ own pages

Kustomer: How much does Kustomer cost?

Kustomer uses a custom, quote-based pricing model and does not publish standard rates. Every CX team setup is different, so pricing varies based on company size, number of support agents, and monthly conversation volume.

Source
Qualys VMDR: Agent or scanner: which do I need?

Usually both. The agent covers endpoints and servers you control and gives continuous data; scanners cover devices you cannot install an agent on, such as network gear, printers and appliances, and provide the external perimeter view.

Kustomer: How do I get a Kustomer pricing quote?

Complete a 2-minute ROI calculator assessment that gathers information about your industry, company size, agent count, and monthly conversation volume. Results provide directional pricing estimates before sales connects with you.

Source
Qualys VMDR: Does it patch as well as detect?

Yes, through the Patch Management module, which is a separate subscription using the same agent. Core VMDR detects and prioritises but does not deploy fixes.

Kustomer: Are there add-on costs for Kustomer features?

Yes, add-on services include HIPAA Enabled Subscription, implementation services, Voice, SMS, and WhatsApp support on a pay-as-you-go model.

Source
Qualys VMDR: How are assets counted for licensing?

By the number of assets in inventory, which includes cloud instances and containers depending on the modules in use. Short-lived cloud assets count until they are purged, so purge settings directly affect what you consume.

Qualys VMDR: Can I keep the data in a specific region?

Yes. Qualys operates several regional platform instances and you choose which one your subscription lives on. Moving between them later is not trivial, so decide before onboarding.

Qualys VMDR: Does it scan web applications?

Web Application Scanning is a separate module licensed per application, not part of core VMDR, and it is a dynamic scanner with the usual limits around authenticated flows in single-page applications.

Share

Related pages

More on Kustomer

More on Qualys VMDR

Keep looking

Other head to heads