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Cybersecurity · head to head

Nessus vs Salesforce Service Cloud

Nessus logo

Nessus

Cybersecurity

The most trusted vulnerability assessment solution

From
$4790/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Nessus nessus Professional is $4,790 for one year, with no free or low cost commercial tier; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Nessus covers Vulnerability scanning, Salesforce Service Cloud covers Case management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Nessus and Salesforce Service Cloud actually diverge.

Attributes where Nessus and Salesforce Service Cloud differ
AttributeNessusSalesforce Service Cloud
Starting price$4790/year$25/month
PlatformsDesktop, ApiWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20021999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Nessus

  • Vulnerability scanning
  • Configuration auditing
  • Malware detection
  • Web application scanning
  • Cloud scanning
  • Compliance checks
  • Patch auditing
  • Pre-built policies

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Nessus

  • Vulnerability scanning for individual practitionersnot Salesforce Service Cloud
  • Enterprise vulnerability managementnot Salesforce Service Cloud
  • Web application security assessmentsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Nessus
  • Field servicenot Nessus
  • Self-service portalsnot Nessus
  • AI-powered supportnot Nessus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Nessus

  • Nessus Professional is $4,790 for one year, with no free or low cost commercial tier
  • Multi year terms are the only discount route, at $9,330.95 for two years and $13,637.54 for three
  • It is a single user scanner, so team workflows mean migrating to another Tenable product
  • Tenable One vulnerability management is priced separately, starting at $3,500 a year for 100 assets

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Nessus

$4790/year
  • Nessus Professional$4790/year
    • 1 year license
    • Best for individual security professionals
  • Nessus Professional 2-Year$9330.95/2 years
    • 2 year license with discounted rate vs. annual
  • Nessus Professional 3-Year$13637.54/3 years
    • 3 year license with discounted rate vs. annual
  • Nessus Expert$6790/year
    • 1 year license
    • Enhanced capabilities vs. Professional

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Nessus if

  • You need vulnerability scanning.
  • You work on Desktop, Api.
  • You also want configuration auditing.
Nessus review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Nessus or Salesforce Service Cloud better?
Neither clearly leads. Nessus starts at $4790/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Nessus or Salesforce Service Cloud?
Nessus starts at $4790/year and Salesforce Service Cloud at $25/month.
Does Nessus or Salesforce Service Cloud run on more platforms?
Nessus runs on Desktop, Api. Salesforce Service Cloud runs on Web, Ios, Android.
What is Nessus best used for?
Nessus is most often used for vulnerability scanning for individual practitioners, enterprise vulnerability management, web application security assessments. Of those, vulnerability scanning for individual practitioners and enterprise vulnerability management are not what Salesforce Service Cloud is typically brought in for.
What can Nessus do that Salesforce Service Cloud cannot?
Nessus covers Vulnerability scanning, Configuration auditing, Malware detection, Web application scanning. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.

Answered from the vendors’ own pages

Nessus: What is the cheapest Nessus option?

Nessus Professional starts at $4,790 per year for a 1-year license. Multi-year commitments offer discounts, with 2-year licenses at $9,330.95 and 3-year licenses at $13,637.54.

Source
Nessus: What is the difference between Nessus Professional and Expert?

Nessus Expert costs $6,790 per year for a 1-year license (compared to $4,790 for Professional) and includes enhanced capabilities. Multi-year rates are available at discounted prices.

Source
Nessus: Does Nessus offer optional support or training?

Yes, Nessus offers add-on services: Advanced Support at $400/year provides 24x365 access to phone, email, community, and chat support. On-Demand Training costs $275/year for Fundamentals course access or $385/year for both Fundamentals and Advanced courses.

Source
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