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Logging · head to head

incident.io vs Loggly

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Loggly logo

Loggly

Logging

Cloud-Based Log Management and Analytics

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: incident.io free plan limited to single team and basic features; Loggly the free Lite plan caps ingest at 200 MB per day with 7 day retention
  • They diverge on capability: incident.io covers Intelligent alert routing, Loggly covers Log aggregation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which incident.io and Loggly actually diverge.

Attributes where incident.io and Loggly differ
Attributeincident.ioLoggly
Pricing modelsubscriptionusage-based
PlatformsWeb, Slack, Microsoft TeamsWeb, Api
Founded20212009

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in Loggly

  • Log aggregation
  • Real-time search
  • Custom dashboards
  • Alert management
  • API
  • Webhooks
  • REST
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Loggly
  • Automatically investigate root causes with AInot Loggly
  • Maintain on-call schedules across teamsnot Loggly
  • Track incident metrics and trendsnot Loggly
  • Communicate status to customers automaticallynot Loggly

Loggly

  • Cloud-hosted log aggregation for small and mid-sized engineering teamsnot incident.io
  • Alerting on log patterns via email, webhook, PagerDuty or Slacknot incident.io
  • Log analysis alongside SolarWinds infrastructure and application monitoringnot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Loggly

  • The free Lite plan caps ingest at 200 MB per day with 7 day retention
  • API access and archiving to Amazon S3 start on the Pro plan at $159 per month billed annually
  • Federated identity management is an Enterprise feature, starting at $279 per month billed annually
  • The Standard plan at $79 per month is limited to 1 GB per day and 3 source groups
  • Maximum retention is 90 days and only on Enterprise; Standard is fixed at 15 days

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Loggly

Free
  • FreeFree
    • Log aggregation
    • Real-time search
    • Custom dashboards

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Loggly if

  • You need log aggregation.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want real-time search.
Loggly review

Questions people ask

Is incident.io or Loggly better?
Neither clearly leads. incident.io starts at Free and Loggly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Loggly?
incident.io starts at Free and Loggly at Free.
Does incident.io or Loggly run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Loggly runs on Web, Api.
Can I use incident.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Loggly is typically brought in for.
What can incident.io do that Loggly cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Loggly covers Log aggregation, Real-time search, Custom dashboards, Alert management.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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