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Logging · head to head

incident.io vs Logz.io

incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite
Logz.io logo

Logz.io

Logging

AI-Powered Log Analytics and Monitoring Platform

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Only incident.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: incident.io free plan limited to single team and basic features; Logz.io saaS-only with no self-hosting option
  • They diverge on capability: incident.io covers Intelligent alert routing, Logz.io covers Log aggregation.
  • Prices and features above were last checked on 2 September 2026.

Where they differ

Only the attributes on which incident.io and Logz.io actually diverge.

Attributes where incident.io and Logz.io differ
Attributeincident.ioLogz.io
Starting priceFree$99/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Slack, Microsoft TeamsCloud (SaaS), Web
Founded20212014

Identical on both: user rating (Not yet rated), category (Logging).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

Only in Logz.io

  • Log aggregation
  • AI-powered insights
  • Elasticsearch integration
  • Alert management
  • Security analytics
  • API
  • Webhooks
  • REST

What people use each for

The jobs each tool is most often brought in to do.

incident.io

  • Manage incident response workflows in Slacknot Logz.io
  • Automatically investigate root causes with AInot Logz.io
  • Maintain on-call schedules across teamsnot Logz.io
  • Track incident metrics and trendsnot Logz.io
  • Communicate status to customers automaticallynot Logz.io

Logz.io

  • Log monitoringnot incident.io
  • Application performancenot incident.io
  • Security analyticsnot incident.io
  • Troubleshootingnot incident.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Logz.io

  • SaaS-only with no self-hosting option
  • High pricing for long data retention periods, with steep cost increases for larger data volumes
  • UI can take up to 10 seconds to load
  • Geo-location data is old and inaccurate
  • Expensive for smaller companies with limited log volumes
  • Data retention limitations at 14 days may not meet compliance requirements

Pricing, plan by plan

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Logz.io

$99/month
  • Pro$99/month
    • Log management
    • Real-time search
    • Basic alerts
  • Enterprise$undefined/mo
    • All Pro features
    • Advanced security
    • Dedicated support

Which should you pick?

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Choose Logz.io if

  • You need log aggregation.
  • You work on Cloud (SaaS), Web.
  • You also want ai-powered insights.
Logz.io review

Questions people ask

Is incident.io or Logz.io better?
Neither clearly leads. incident.io starts at Free and Logz.io at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, incident.io or Logz.io?
incident.io has a free tier; the other does not. Paid plans start at Free for incident.io and $99/month for Logz.io.
Does incident.io or Logz.io run on more platforms?
incident.io runs on Web, Slack, Microsoft Teams. Logz.io runs on Cloud (SaaS), Web.
Can I use incident.io for free?
Yes. incident.io has a free tier, so you can try it without paying. Logz.io starts at $99/month.
What is incident.io best used for?
incident.io is most often used for manage incident response workflows in slack, automatically investigate root causes with ai, maintain on-call schedules across teams, track incident metrics and trends. Of those, manage incident response workflows in slack and automatically investigate root causes with ai are not what Logz.io is typically brought in for.
What can incident.io do that Logz.io cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration. Logz.io covers Log aggregation, AI-powered insights, Elasticsearch integration, Alert management.

Answered from the vendors’ own pages

incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Logz.io: Does Logz.io support self-hosting?

No. Logz.io is a fully SaaS platform with no self-hosting option, limiting flexibility for organizations with on-premises requirements or specific data residency needs.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Logz.io: Is Logz.io based on open-source ELK Stack?

Logz.io is built on the ELK Stack (Elasticsearch, Logstash, Kibana) but uses managed hosting. Note that Elasticsearch and Kibana switched to non-open-source licenses (SSPL) in February 2021, which may have legal implications.

incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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