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Customer Support · head to head

HelpCrunch vs Mixmax

HelpCrunch logo

HelpCrunch

Customer Support

Live chat, helpdesk, and AI chatbot platform for customer support

From
On request
Free plan
No
Full reviewWebsite
Mixmax logo

Mixmax

CRM

Email productivity and sales engagement platform

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Mixmax has a free tier, so it costs nothing to try first.
  • Each has a real cost: HelpCrunch pricing is not fully transparent since it depends on email volume and AI usage tiers.; Mixmax free plan severely limits email tracking to 20 emails per month
  • They diverge on capability: HelpCrunch covers Live Chat Widget, Mixmax covers Email tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which HelpCrunch and Mixmax actually diverge.

Attributes where HelpCrunch and Mixmax differ
AttributeHelpCrunchMixmax
Starting priceOn requestFree
Free tierNoYes
Platformsweb, ios, androidWeb, Gmail
CategoryCustomer SupportCRM
FoundedUnknown2014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HelpCrunch

  • Live Chat Widget
  • Shared Team Inbox
  • AI Chatbot
  • Email Marketing Automation
  • Knowledge Base
  • Auto-resend by Email

Only in Mixmax

  • Email tracking
  • Meeting scheduling
  • Email sequences
  • Templates
  • Mail merge
  • Gmail
  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

HelpCrunch

  • Real-time website customer supportnot Mixmax
  • Consolidating support and marketing email in one toolnot Mixmax
  • AI-automated first-line customer responsesnot Mixmax
  • Small business helpdesk ticketingnot Mixmax

Mixmax

  • Email outreachnot HelpCrunch
  • Meeting schedulingnot HelpCrunch
  • Follow-up automationnot HelpCrunch
  • Sales trackingnot HelpCrunch

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HelpCrunch

  • Pricing is not fully transparent since it depends on email volume and AI usage tiers.
  • AI conversation add-ons become expensive at high volume, up to $8,000/month for 100,000 conversations.
  • Exact plan prices for Basic, Pro, and Unlimited are not published directly on the pricing page.
  • Smaller teams may find the tiered add-on system harder to predict than flat per-seat pricing.

Mixmax

  • Free plan severely limits email tracking to 20 emails per month
  • Download tracking in Outlook only works through web app, not desktop
  • Tracking indicators not supported for Outlook desktop users
  • Limited integration with email clients beyond Gmail

Pricing, plan by plan

HelpCrunch

On request
  • Basic$undefined/month
    • Live chat
    • Shared inbox
    • Email volume tiers
  • Pro$undefined/month
    • Everything in Basic
    • AI conversations included
    • AI data sources included
  • Unlimited$undefined/month
    • Everything in Pro
    • Highest email volume
    • Priority support

Mixmax

Free
  • FreeFree
    • Email tracking (100/mo)
    • Basic scheduling
    • Email templates
  • SMB$34/month
    • Unlimited tracking
    • Sequences
    • Mail merge
  • Growth$65/month
    • All SMB features
    • Automation rules
    • Dialer
  • EnterpriseFree
    • All Growth features
    • Admin controls
    • SSO

Which should you pick?

Choose HelpCrunch if

  • You need live chat widget.
  • You work on web, ios, android.
  • You also want shared team inbox.
HelpCrunch review

Choose Mixmax if

  • You need email tracking.
  • You want to start without paying.
  • You work on Web, Gmail.
  • You also want meeting scheduling.
Mixmax review

Questions people ask

Is HelpCrunch or Mixmax better?
Neither clearly leads. HelpCrunch starts at On request and Mixmax at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HelpCrunch or Mixmax?
Mixmax has a free tier; the other does not. Paid plans start at On request for HelpCrunch and Free for Mixmax.
Does HelpCrunch or Mixmax run on more platforms?
HelpCrunch runs on web, ios, android. Mixmax runs on Web, Gmail.
Can I use Mixmax for free?
Yes. Mixmax has a free tier, so you can try it without paying. HelpCrunch starts at On request.
What is HelpCrunch best used for?
HelpCrunch is most often used for real-time website customer support, consolidating support and marketing email in one tool, ai-automated first-line customer responses, small business helpdesk ticketing. Of those, real-time website customer support and consolidating support and marketing email in one tool are not what Mixmax is typically brought in for.
What can HelpCrunch do that Mixmax cannot?
HelpCrunch covers Live Chat Widget, Shared Team Inbox, AI Chatbot, Email Marketing Automation. Mixmax covers Email tracking, Meeting scheduling, Email sequences, Templates.

Answered from the vendors’ own pages

HelpCrunch: Is there a free trial for HelpCrunch?

Yes, HelpCrunch offers a free trial with no credit card required, and includes free migration from competing tools.

Source
Mixmax: Does Mixmax integrate with Gmail?

Yes. Mixmax is a Chrome extension that integrates directly with Gmail and Google Workspace. It adds email tracking, templates, meeting scheduling, and workflow automation features directly into Gmail.

Source
HelpCrunch: How does HelpCrunch charge for AI features?

Pro and higher plans include a free monthly limit of AI conversations and AI data sources; additional usage is purchased in blocks, for example 100 extra conversations for $29/month.

Source
Mixmax: What email tracking does Mixmax provide?

Mixmax tracks email opens, clicks, and downloads in real time. The free plan includes tracking for up to 20 emails per month, while paid plans offer unlimited tracking across all emails.

Source
HelpCrunch: Does annual billing save money?

Yes, HelpCrunch offers a 20% discount on plans and AI add-ons when billed annually instead of monthly.

Source
Mixmax: What does Mixmax cost?

Mixmax offers a free plan with limited tracking (20 emails/month) and basic features. Paid plans include Inbox Copilot, Engagement Copilot, and Mixmax Suite with unlimited tracking and advanced automation.

Source
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