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AI · head to head

Helicone vs Otter.ai

Helicone logo

Helicone

AI

Open-source LLM observability and gateway platform for AI applications

From
Free
Rated
-
Full reviewWebsite
Otter.ai logo

Otter.ai

Remote Work

Transcription and meeting notes powered by AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Helicone the free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.; Otter.ai two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining
  • They diverge on capability: Helicone covers Request dashboard and tracking, Otter.ai covers Automatic transcription.

Where they differ

Only the attributes on which Helicone and Otter.ai actually diverge.

Attributes where Helicone and Otter.ai differ
AttributeHeliconeOtter.ai
Platformsweb, apiWeb, Ios, Android, Mac
CategoryAIRemote Work
FoundedUnknown2016

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helicone

  • Request dashboard and tracking
  • Sessions and segments
  • Helicone Query Language (HQL)
  • Prompt datasets and improvement
  • Playground
  • Rate limits and alerts

Only in Otter.ai

  • Automatic transcription
  • Real-time transcription
  • Speaker identification
  • Searchable transcripts
  • Highlights and summaries
  • Sharing
  • Mobile apps
  • Zoom

What people use each for

The jobs each tool is most often brought in to do.

Helicone

  • Monitoring cost and latency of production LLM applicationsnot Otter.ai
  • Debugging multi-step agent sessionsnot Otter.ai
  • Managing and iterating on prompts across a teamnot Otter.ai
  • Routing requests across multiple LLM providersnot Otter.ai

Otter.ai

  • Meeting transcription and recordingnot Helicone
  • Live transcription for accessibilitynot Helicone
  • Multi-language meeting supportnot Helicone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helicone

  • The free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
  • Advanced compliance features like SOC 2 and HIPAA are only available starting at the $799/month Team plan.
  • Usage beyond the free tier is billed on top of the base subscription, adding cost unpredictability at scale.
  • On-premises deployment is restricted to the custom Enterprise tier.

Otter.ai

  • Two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining
  • The free plan cuts off at 30 minutes per conversation and 300 minutes a month
  • The Pro plan still caps a single conversation at 90 minutes
  • Even unlimited plans cap a conversation at 4 hours
  • Imported file transcription has its own separate monthly limit, at 6,000 minutes on Business
  • Paying monthly rather than annually roughly doubles the rate, from $8.33 to $16.99 on Pro

Pricing, plan by plan

Helicone

Free
  • HobbyFree
    • 10,000 free requests
    • 1 GB storage
    • 1 seat
  • Pro$79/month
    • 10K free requests included, usage-based beyond
    • 7-day free trial
    • Unlimited playgrounds and workspaces
  • Team$799/month
    • 5 organizations
    • SOC 2 and HIPAA compliance
    • Dedicated Slack channel access
  • Enterprise$undefined/mo
    • Custom MSAs and SAML SSO
    • On-premises deployment
    • Bulk cloud discounts

Otter.ai

Free
  • BasicFree
    • 300 monthly transcription minutes
    • 3 lifetime audio/video file imports
    • Zoom, MS Teams, Google Meet support
  • Pro$16.99/month
    • 1,200 in-app recording minutes
    • 10 monthly audio/video file imports
    • Up to 90 minutes per meeting
  • Pro Annual$8.33/month
    • 1,200 in-app recording minutes
    • 10 monthly audio/video file imports
    • Up to 90 minutes per meeting
  • Business$30/month
    • Unlimited meetings and in-app recordings
    • Unlimited audio/video file imports
    • Up to 4 hours per meeting

Which should you pick?

Choose Helicone if

  • You need request dashboard and tracking.
  • You want to start without paying.
  • You work on web, api.
  • You also want sessions and segments.
Helicone review

Choose Otter.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac.
  • You also want real-time transcription.
Otter.ai review

Questions people ask

Is Helicone or Otter.ai better?
Neither clearly leads. Helicone starts at Free and Otter.ai at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helicone or Otter.ai?
Helicone starts at Free and Otter.ai at Free.
Does Helicone or Otter.ai run on more platforms?
Helicone runs on web, api. Otter.ai runs on Web, Ios, Android, Mac.
Can I use Helicone for free?
Both have a free tier, so you can try either at no cost before committing.
What is Helicone best used for?
Helicone is most often used for monitoring cost and latency of production llm applications, debugging multi-step agent sessions, managing and iterating on prompts across a team, routing requests across multiple llm providers. Of those, monitoring cost and latency of production llm applications and debugging multi-step agent sessions are not what Otter.ai is typically brought in for.
What can Helicone do that Otter.ai cannot?
Helicone covers Request dashboard and tracking, Sessions and segments, Helicone Query Language (HQL), Prompt datasets and improvement. Otter.ai covers Automatic transcription, Real-time transcription, Speaker identification, Searchable transcripts.

Answered from the vendors’ own pages

Helicone: What does Helicone cost?

Helicone offers a free Hobby plan, a Pro plan at $79/month, a Team plan at $799/month, and custom Enterprise pricing, with usage-based charges applying beyond included request limits.

Source
Otter.ai: What are the monthly transcription minute limits on Otter.ai plans?

Basic tier includes 300 monthly transcription minutes at no cost. Pro tier includes 1,200 in-app recording minutes. Business tier provides unlimited meetings and in-app recordings.

Source
Helicone: Is there a free plan, and what are its limits?

The free Hobby plan includes 10,000 requests per month, 1 GB of storage, 1 seat, and 1 organization, aimed at kickstarting AI projects.

Source
Otter.ai: What meeting duration limits apply to different Otter.ai tiers?

Pro tier supports up to 90 minutes per meeting. Business tier supports up to 4 hours per meeting. Enterprise tier offers custom configurations.

Source
Helicone: Are there discounts available?

Helicone offers 50% off the first year for qualifying startups, discounts for non-profits, a $100 annual credit for open-source projects, and free access for students.

Source
Otter.ai: How much can you save with Otter.ai annual billing?

Pro annual plan costs $8.33 per month (51% savings compared to $16.99 monthly). Business annual plan costs $19.99 per month (33% savings compared to $30 monthly).

Source
Otter.ai: What integrations are available with Otter.ai Pro plan?

Pro tier includes integrations with Salesforce, HubSpot, and Zapier. Enterprise tier provides access to Otter API and custom webhooks.

Source
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