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Arize AI vs Helicone

Arize AI logo

Arize AI

Software

AI engineering platform for observability and evaluation of agents and LLM apps

From
Free
Rated
-
Full reviewWebsite
Helicone logo

Helicone

Software

Open-source LLM observability and gateway platform for AI applications

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Arize AI the free plan caps trace spans at 25,000 per month with only 15 days of retention.; Helicone the free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
  • They diverge on capability: Arize AI covers End-to-end tracing, Helicone covers Request dashboard and tracking.

Where they differ

Only the attributes on which Arize AI and Helicone actually diverge.

Attributes where Arize AI and Helicone differ
AttributeArize AIHelicone

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (web, api), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Arize AI

  • End-to-end tracing
  • Evaluation framework
  • Prompt testing and improvement
  • Alyx AI engineering agent
  • Custom dashboards
  • Data warehouse integrations

Only in Helicone

  • Request dashboard and tracking
  • Sessions and segments
  • Helicone Query Language (HQL)
  • Prompt datasets and improvement
  • Playground
  • Rate limits and alerts

What people use each for

The jobs each tool is most often brought in to do.

Arize AI

  • Tracing and debugging production AI agentsnot Helicone
  • Running large-scale evaluations across traces and sessionsnot Helicone
  • Improving prompts before production rolloutnot Helicone
  • Storing and querying GenAI traces alongside a data warehousenot Helicone

Helicone

  • Monitoring cost and latency of production LLM applicationsnot Arize AI
  • Debugging multi-step agent sessionsnot Arize AI
  • Managing and iterating on prompts across a teamnot Arize AI
  • Routing requests across multiple LLM providersnot Arize AI

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Arize AI

  • The free plan caps trace spans at 25,000 per month with only 15 days of retention.
  • Self-hosted deployment and Data Fabric integration are restricted to the custom-priced Enterprise tier.
  • Pricing beyond the $50/month Pro plan requires a custom quote, making cost planning less transparent at scale.
  • Advanced compliance features like HIPAA are only available on Enterprise.

Helicone

  • The free Hobby plan is capped at 10,000 requests per month, which teams with production traffic can exceed quickly.
  • Advanced compliance features like SOC 2 and HIPAA are only available starting at the $799/month Team plan.
  • Usage beyond the free tier is billed on top of the base subscription, adding cost unpredictability at scale.
  • On-premises deployment is restricted to the custom Enterprise tier.

Pricing, plan by plan

Arize AI

Free
  • AX FreeFree
    • 25k trace spans/month
    • 1 GB storage/month
    • 15-day retention
  • AX Pro$50/month
    • 50k trace spans/month
    • 10 GB storage/month
    • 30-day retention
  • AX Enterprise$undefined/mo
    • Custom trace spans, storage, and retention
    • SaaS or self-hosted deployment
    • Managed agents and Data Fabric

Helicone

Free
  • HobbyFree
    • 10,000 free requests
    • 1 GB storage
    • 1 seat
  • Pro$79/month
    • 10K free requests included, usage-based beyond
    • 7-day free trial
    • Unlimited playgrounds and workspaces
  • Team$799/month
    • 5 organizations
    • SOC 2 and HIPAA compliance
    • Dedicated Slack channel access
  • Enterprise$undefined/mo
    • Custom MSAs and SAML SSO
    • On-premises deployment
    • Bulk cloud discounts

Which should you pick?

Choose Arize AI if

  • You need end-to-end tracing.
  • You want to start without paying.
  • You work on web, api.
  • You also want evaluation framework.
Arize AI review

Choose Helicone if

  • You need request dashboard and tracking.
  • You want to start without paying.
  • You work on web, api.
  • You also want sessions and segments.
Helicone review

Questions people ask

Is Arize AI or Helicone better?
Neither clearly leads. Arize AI starts at Free and Helicone at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Arize AI or Helicone?
Arize AI starts at Free and Helicone at Free.
Does Arize AI or Helicone run on more platforms?
Both run on web, api, so platform support will not decide this one for you.
Can I use Arize AI for free?
Both have a free tier, so you can try either at no cost before committing.
What is Arize AI best used for?
Arize AI is most often used for tracing and debugging production ai agents, running large-scale evaluations across traces and sessions, improving prompts before production rollout, storing and querying genai traces alongside a data warehouse. Of those, tracing and debugging production ai agents and running large-scale evaluations across traces and sessions are not what Helicone is typically brought in for.
What can Arize AI do that Helicone cannot?
Arize AI covers End-to-end tracing, Evaluation framework, Prompt testing and improvement, Alyx AI engineering agent. Helicone covers Request dashboard and tracking, Sessions and segments, Helicone Query Language (HQL), Prompt datasets and improvement.

Answered from the vendors’ own pages

Arize AI: What does Arize AX cost?

Arize AX offers a free plan, a Pro plan at $50/month, and a custom-priced Enterprise plan, with pricing based on trace spans, storage, and retention needs.

Source
Helicone: What does Helicone cost?

Helicone offers a free Hobby plan, a Pro plan at $79/month, a Team plan at $799/month, and custom Enterprise pricing, with usage-based charges applying beyond included request limits.

Source
Arize AI: Is there a free plan, and what are its limits?

The AX Free plan includes 25,000 trace spans and 1 GB of storage per month with 15-day retention, plus unlimited users, evaluations, and experiments.

Source
Helicone: Is there a free plan, and what are its limits?

The free Hobby plan includes 10,000 requests per month, 1 GB of storage, 1 seat, and 1 organization, aimed at kickstarting AI projects.

Source
Arize AI: What deployment options are available?

Free and Pro plans are SaaS-only, while Enterprise customers can choose SaaS or self-hosted deployment with custom SLAs.

Source
Helicone: Are there discounts available?

Helicone offers 50% off the first year for qualifying startups, discounts for non-profits, a $100 annual credit for open-source projects, and free access for students.

Source
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