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Scheduling & Booking · head to head

Airbnb vs Groove

A

Airbnb

Scheduling & Booking

Book unique homes and experiences all over the world

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Scheduling & Booking

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Airbnb guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Airbnb and Groove actually diverge.

Attributes where Airbnb and Groove differ
AttributeAirbnbGroove
Starting priceOn request$12/month
Pricing modeltransactionsubscription
PlatformsWebWeb, Ios, Android
CategoryScheduling & BookingUnknown
FoundedUnknown2011

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Airbnb

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Airbnb

No use cases recorded yet. See the Airbnb review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Airbnb
  • Handling email, chat and messaging support in one queuenot Airbnb

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Airbnb

  • Guests pay a service fee of 14.1% to 16.5% of the booking subtotal on top of the nightly rate
  • Hosts on the split-fee structure pay a further 3% fee, rising to 4% for listings in Brazil and Mexico, or up to 16% under the single-fee structure

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Airbnb

On request

No published plan breakdown. See the Airbnb review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Airbnb if

Nothing in the data separates Airbnb from Groove on the points above - pick on price and on how each one feels to use.

Airbnb review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Airbnb or Groove better?
Neither clearly leads. Airbnb starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Airbnb or Groove?
Airbnb starts at On request and Groove at $12/month.
Does Airbnb or Groove run on more platforms?
Airbnb runs on Web. Groove runs on Web, Ios, Android.
What can Airbnb do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Airbnb

More on Groove

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