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Software · head to head

Appointy vs Groove

Appointy logo

Appointy

Software

Smart scheduling for modern businesses

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Appointy has a free tier, so it costs nothing to try first.
  • Each has a real cost: Appointy free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024); Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Appointy covers Online booking, Groove covers Shared inbox.

Where they differ

Only the attributes on which Appointy and Groove actually diverge.

Attributes where Appointy and Groove differ
AttributeAppointyGroove
Starting priceFree$12/month
Pricing modelfreemiumsubscription
Free tierYesNo
Founded20062011

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Appointy

  • Online booking
  • Staff scheduling
  • Resource management
  • Email & SMS reminders
  • Payment collection
  • Gift cards
  • Social booking
  • Analytics

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Trello

Both cover

  • Zapier
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Appointy

  • Appointment schedulingnot Groove
  • Resource managementnot Groove
  • Staff coordinationnot Groove
  • Client bookingnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Appointy
  • Handling email, chat and messaging support in one queuenot Appointy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Appointy

  • Free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024)
  • Paid tiers ranged from $19.99 to $79.99 per month billed annually ($29.99 to $99.99 billed monthly), with extra staff seats billed separately at $5 to $7.50 per month (Internet Archive capture, 3 March 2024)

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Appointy

Free
  • FreeFree
    • 1 staff member
    • 100 appointments/month
    • Online booking
  • Growth$19.99/month
    • 5 staff members
    • Unlimited appointments
    • SMS reminders
  • Professional$49.99/month
    • Unlimited staff
    • All Growth features
    • Resource scheduling

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Appointy if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want staff scheduling.
Appointy review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Appointy or Groove better?
Neither clearly leads. Appointy starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Appointy or Groove?
Appointy has a free tier; the other does not. Paid plans start at Free for Appointy and $12/month for Groove.
Does Appointy or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Appointy for free?
Yes. Appointy has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Appointy best used for?
Appointy is most often used for appointment scheduling, resource management, staff coordination, client booking. Of those, appointment scheduling and resource management are not what Groove is typically brought in for.
What can Appointy do that Groove cannot?
Appointy covers Online booking, Staff scheduling, Resource management, Email & SMS reminders. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Zapier, Salesforce, Web support.
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Related pages

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