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Gorgias vs Height

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
H

Height

Technology

A project management tool from a small independent vendor that uses AI agents to handle routine ticket maintenance.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Height has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Height it is one product from one small venture-funded company with no second line of business underwriting it, so adopting it as your system of record is a bet on that company's funding, and the tool holds work history you would have to reconstruct elsewhere if the bet fails.
  • They diverge on capability: Gorgias covers Omnichannel inbox, Height covers Autonomous triage.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Height actually diverge.

Attributes where Gorgias and Height differ
AttributeGorgiasHeight
Starting price$10/monthFree
Pricing modelusage-basedUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryLive ChatTechnology
Founded20152018

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in Height

  • Autonomous triage
  • Duplicate detection
  • Attribute maintenance
  • Per-task chat
  • Multiple views
  • Developer integrations
  • Custom fields and filters
  • Public API

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Height
  • Omnichannel customer supportnot Height
  • AI-powered conversation resolutionnot Height

Height

  • A product or engineering team with no dedicated project manager, where backlog upkeep currently falls on whoever has timenot Gorgias
  • Teams leaving Jira because its configuration and administration cost more attention than the tracking is worthnot Gorgias
  • A support or intake queue where incoming requests need categorising and deduplicating before anyone can plan themnot Gorgias
  • Startups that want tasks, chat and progress tracking in one tool rather than stitching a tracker to a chat appnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Height

  • It is one product from one small venture-funded company with no second line of business underwriting it, so adopting it as your system of record is a bet on that company's funding, and the tool holds work history you would have to reconstruct elsewhere if the bet fails.
  • The 2024 relaunch as Height 2.0 reoriented the product around AI agents and changed workflows customers had already built on, which is the clearest available evidence of how much the product may be re-shaped again under you.
  • The ecosystem is small next to Jira, Linear and Asana: fewer third-party integrations, no consultancy market, and far less written material to search when something behaves unexpectedly, so support questions go to the vendor and wait.
  • The automation only pays off if tasks contain enough substance for a model to work with; on a team whose tickets are two-word titles, the agents have nothing to triage or deduplicate and the product reduces to an ordinary tracker at a premium.
  • Task content is processed by hosted large language models, so a security review becomes a question about subprocessors and data handling, and there is no self-hosted or on-premises deployment to fall back on if the answer is unacceptable.
  • There is no widely used two-way synchronisation with Jira, so an organisation where one team adopts Height and the rest stay on Jira ends up with two systems of record and manual reconciliation between them.

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Height

Free

No published plan breakdown. See the Height review.

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Height if

  • You need autonomous triage.
  • You want to start without paying.
  • You also want duplicate detection.
Height review

Questions people ask

Is Gorgias or Height better?
Neither clearly leads. Gorgias starts at $10/month and Height at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Height?
Height has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Height.
Does Gorgias or Height run on more platforms?
Gorgias runs on Web, Ios, Android. Height runs on Web.
Can I use Height for free?
Yes. Height has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Height is typically brought in for.
What can Gorgias do that Height cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Height covers Autonomous triage, Duplicate detection, Attribute maintenance, Per-task chat.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Height: How is this different from Jira automation?

Jira automation is rule-based: you define a trigger and an action. Height's agents read the content of tasks and act on judgement, such as recognising that two tickets describe the same bug, which no rule can express.

Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Height: Can we self-host it?

No. It is software as a service only, with no on-premises or private-cloud deployment. If your requirements rule out a hosted tracker, this is not a candidate.

Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Height: What happens to our data if the company fails?

You would need an export and a migration to another tool. This is the standard risk with a single-product startup, and it is worth confirming the export path covers task history, comments and custom fields before committing to it.

Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
Height: Does it work for non-engineering teams?

Yes, the views and custom fields are generic enough for marketing, operations or support queues. Its integrations, though, are aimed at software teams, so a non-engineering team gets less of the surrounding value.

Height: Do the AI features need our tickets to be well written?

In practice, yes. Triage, deduplication and attribute maintenance work from what is written in the task, so the return is much higher on a team that already writes descriptive tickets than on one that does not.

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