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Customer Support · head to head

Jira Service Management vs Toggl Plan

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Toggl Plan logo

Toggl Plan

Project Management

Beautiful team planning and project timelines

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Toggl Plan limited day-to-day task management features compared to full-featured alternatives
  • They diverge on capability: Jira Service Management covers Incident management, Toggl Plan covers Timeline planning.

Where they differ

Only the attributes on which Jira Service Management and Toggl Plan actually diverge.

Attributes where Jira Service Management and Toggl Plan differ
AttributeJira Service ManagementToggl Plan
Pricing modelsubscriptionUnknown
CategoryCustomer SupportProject Management
Founded20022006

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Toggl Plan

  • Timeline planning
  • Team availability
  • Milestones
  • Drag-and-drop
  • Workload management
  • Google Calendar
  • GitHub
  • Toggl Track

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Toggl Plan
  • Incident responsenot Toggl Plan
  • Change managementnot Toggl Plan
  • Asset trackingnot Toggl Plan

Toggl Plan

  • Schedulingnot Jira Service Management
  • Appointment bookingnot Jira Service Management
  • Time trackingnot Jira Service Management
  • Resource managementnot Jira Service Management
  • Team coordinationnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Toggl Plan

  • Limited day-to-day task management features compared to full-featured alternatives
  • Many teams run Toggl Plan alongside another tool for comprehensive project tracking
  • Starter plan limited to five users maximum

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Toggl Plan

Free
  • FreeFree
    • Basic timeline view
  • Starter$10/month
    • Up to 5 users
    • Gantt charts
    • Integrations
  • Business$25/month
    • Unlimited users
    • Advanced features
    • Full integrations

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Toggl Plan if

  • You need timeline planning.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want team availability.
Toggl Plan review

Questions people ask

Is Jira Service Management or Toggl Plan better?
Neither clearly leads. Jira Service Management starts at Free and Toggl Plan at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Toggl Plan?
Jira Service Management starts at Free and Toggl Plan at Free.
Does Jira Service Management or Toggl Plan run on more platforms?
Jira Service Management runs on Web, Ios, Android. Toggl Plan runs on Web, iOS, Android.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Toggl Plan is typically brought in for.
What can Jira Service Management do that Toggl Plan cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Toggl Plan covers Timeline planning, Team availability, Milestones, Drag-and-drop. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Toggl Plan: What are Toggl Plan's pricing tiers?

Toggl Plan has a free tier for individuals, Starter plan at $10 per user per month for up to five users, and Business plan at $25 per user per month with unlimited features.

Source
Toggl Plan: Does Toggl Plan include time tracking?

Toggl Plan integrates with Toggl Track for time tracking, allowing you to start timers directly from tasks, though time tracking is not natively built into Toggl Plan.

Source
Toggl Plan: What is Toggl Plan's main strength?

Toggl Plan excels at visual Gantt chart scheduling with drag-and-drop task management, timeline views, and workload visualization for teams.

Source
Toggl Plan: Can Toggl Plan handle day-to-day task management?

Toggl Plan has limited day-to-day task management compared to full project management suites, making teams often run it alongside other task management tools.

Source
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