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Freshservice vs Toggl Plan

Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Toggl Plan logo

Toggl Plan

Software

Beautiful team planning and project timelines

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Toggl Plan has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Toggl Plan limited day-to-day task management features compared to full-featured alternatives
  • They diverge on capability: Freshservice covers Incident management, Toggl Plan covers Timeline planning.

Where they differ

Only the attributes on which Freshservice and Toggl Plan actually diverge.

Attributes where Freshservice and Toggl Plan differ
AttributeFreshserviceToggl Plan
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
Founded20102006

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Toggl Plan

  • Timeline planning
  • Team availability
  • Milestones
  • Drag-and-drop
  • Workload management
  • Google Calendar
  • GitHub
  • Toggl Track

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Toggl Plan
  • Asset management and change control for IT teamsnot Toggl Plan

Toggl Plan

  • Schedulingnot Freshservice
  • Appointment bookingnot Freshservice
  • Time trackingnot Freshservice
  • Resource managementnot Freshservice
  • Team coordinationnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Toggl Plan

  • Limited day-to-day task management features compared to full-featured alternatives
  • Many teams run Toggl Plan alongside another tool for comprehensive project tracking
  • Starter plan limited to five users maximum

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Toggl Plan

Free
  • FreeFree
    • Basic timeline view
  • Starter$10/month
    • Up to 5 users
    • Gantt charts
    • Integrations
  • Business$25/month
    • Unlimited users
    • Advanced features
    • Full integrations

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Toggl Plan if

  • You need timeline planning.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want team availability.
Toggl Plan review

Questions people ask

Is Freshservice or Toggl Plan better?
Neither clearly leads. Freshservice starts at $19/month and Toggl Plan at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Toggl Plan?
Toggl Plan has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Toggl Plan.
Does Freshservice or Toggl Plan run on more platforms?
Freshservice runs on Web, Ios, Android. Toggl Plan runs on Web, iOS, Android.
Can I use Toggl Plan for free?
Yes. Toggl Plan has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Toggl Plan is typically brought in for.
What can Freshservice do that Toggl Plan cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Toggl Plan covers Timeline planning, Team availability, Milestones, Drag-and-drop. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Toggl Plan: What are Toggl Plan's pricing tiers?

Toggl Plan has a free tier for individuals, Starter plan at $10 per user per month for up to five users, and Business plan at $25 per user per month with unlimited features.

Source
Toggl Plan: Does Toggl Plan include time tracking?

Toggl Plan integrates with Toggl Track for time tracking, allowing you to start timers directly from tasks, though time tracking is not natively built into Toggl Plan.

Source
Toggl Plan: What is Toggl Plan's main strength?

Toggl Plan excels at visual Gantt chart scheduling with drag-and-drop task management, timeline views, and workload visualization for teams.

Source
Toggl Plan: Can Toggl Plan handle day-to-day task management?

Toggl Plan has limited day-to-day task management compared to full project management suites, making teams often run it alongside other task management tools.

Source
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