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Customer Support · head to head

Gladly vs LastPass

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
LastPass logo

LastPass

All industries

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; LastPass free plan limited to 1 device type only
  • They diverge on capability: Gladly covers Lifelong conversation, LastPass covers Password vault.

Where they differ

Only the attributes on which Gladly and LastPass actually diverge.

Attributes where Gladly and LastPass differ
AttributeGladlyLastPass
Starting price$180/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportAll industries
Founded20142008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot LastPass
  • Handling support conversations across voice, messaging and emailnot LastPass

LastPass

  • Password management and vault storagenot Gladly
  • Multi-device access and autofillnot Gladly
  • Dark web monitoring and security dashboardnot Gladly
  • Team collaboration with shared folders and policiesnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Gladly or LastPass better?
Neither clearly leads. Gladly starts at $180/month and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or LastPass?
LastPass has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for LastPass.
Does Gladly or LastPass run on more platforms?
Gladly runs on Web, Ios, Android. LastPass runs on Web, Desktop, Mobile.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what LastPass is typically brought in for.
What can Gladly do that LastPass cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. LastPass covers Password vault, Password generator, Autofill, Security dashboard.
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