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Software · head to head

Customerly vs LastPass

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
LastPass logo

LastPass

Software

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; LastPass free plan limited to 1 device type only
  • They diverge on capability: Customerly covers Live chat, LastPass covers Password vault.

Where they differ

Only the attributes on which Customerly and LastPass actually diverge.

Attributes where Customerly and LastPass differ
AttributeCustomerlyLastPass
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
Founded20152008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot LastPass
  • Lead generationnot LastPass
  • Email marketingnot LastPass
  • Customer feedbacknot LastPass

LastPass

  • Password management and vault storagenot Customerly
  • Multi-device access and autofillnot Customerly
  • Dark web monitoring and security dashboardnot Customerly
  • Team collaboration with shared folders and policiesnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Customerly or LastPass better?
Neither clearly leads. Customerly starts at Free and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or LastPass?
Customerly starts at Free and LastPass at Free.
Does Customerly or LastPass run on more platforms?
Customerly runs on Web, Ios, Android. LastPass runs on Web, Desktop, Mobile.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what LastPass is typically brought in for.
What can Customerly do that LastPass cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. LastPass covers Password vault, Password generator, Autofill, Security dashboard.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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