Softwr

Customer Support · head to head

HappyFox vs LastPass

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
LastPass logo

LastPass

All industries

Simplify online life with LastPass password manager

From
Free
Rated
-

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; LastPass free plan limited to 1 device type only
  • They diverge on capability: HappyFox covers Ticketing, LastPass covers Password vault.

Where they differ

Only the attributes on which HappyFox and LastPass actually diverge.

Attributes where HappyFox and LastPass differ
AttributeHappyFoxLastPass
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportAll industries
Founded20122008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot LastPass
  • Managing internal and customer support requests in one queuenot LastPass

LastPass

  • Password management and vault storagenot HappyFox
  • Multi-device access and autofillnot HappyFox
  • Dark web monitoring and security dashboardnot HappyFox
  • Team collaboration with shared folders and policiesnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.

Questions people ask

Is HappyFox or LastPass better?
Neither clearly leads. HappyFox starts at $29/month and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or LastPass?
LastPass has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for LastPass.
Does HappyFox or LastPass run on more platforms?
HappyFox runs on Web, Ios, Android. LastPass runs on Web, Desktop, Mobile.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what LastPass is typically brought in for.
What can HappyFox do that LastPass cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. LastPass covers Password vault, Password generator, Autofill, Security dashboard.

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