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All industries · head to head

Bitwarden vs Gladly

Bitwarden logo

Bitwarden

All industries

Open source password management for everyone

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Bitwarden has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bitwarden the integrated TOTP authenticator, encrypted file attachments, vault health reports and Emergency Access are all withheld from the free plan and need Premium at $1.65 per month; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Bitwarden covers Unlimited password storage, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Bitwarden and Gladly actually diverge.

Attributes where Bitwarden and Gladly differ
AttributeBitwardenGladly
Starting priceFree$180/month
Free tierYesNo
PlatformsWindows, Macos, Linux, Ios, Android, Web, CliWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20162014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitwarden

  • Unlimited password storage
  • Cross-platform sync
  • Secure password sharing
  • Password generator
  • Two-factor authentication
  • Encrypted file attachments
  • Vault health reports
  • Emergency access

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Bitwarden

  • Personal password managementnot Gladly
  • Team credential sharingnot Gladly
  • Enterprise securitynot Gladly
  • Compliance requirementsnot Gladly
  • Developer secrets managementnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Bitwarden
  • Handling support conversations across voice, messaging and emailnot Bitwarden

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitwarden

  • The integrated TOTP authenticator, encrypted file attachments, vault health reports and Emergency Access are all withheld from the free plan and need Premium at $1.65 per month
  • Free accounts can share vault items with one other Bitwarden user and no more
  • File storage is capped at 5 GB on Premium and 5 GB personal plus 5 GB family on the Families plan
  • Two-step login accepts up to 10 hardware security keys per account
  • The Families plan is capped at 6 people, so a seventh member means moving to a Teams subscription at $4 per user per month

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Bitwarden

Free
  • FreeFree
    • Unlimited passwords
    • 2 users (organizations)
    • Sync all devices
  • Teams$3/month
    • Everything in Free
    • Unlimited users
    • Shared collections
  • Enterprise$6/month
    • Everything in Teams
    • SSO integration
    • Enterprise policies

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Bitwarden if

  • You need unlimited password storage.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Ios, Android, Web, Cli.
  • You also want cross-platform sync.
Bitwarden review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Bitwarden or Gladly better?
Neither clearly leads. Bitwarden starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitwarden or Gladly?
Bitwarden has a free tier; the other does not. Paid plans start at Free for Bitwarden and $180/month for Gladly.
Does Bitwarden or Gladly run on more platforms?
Bitwarden runs on Windows, Macos, Linux, Ios, Android, Web, Cli. Gladly runs on Web, Ios, Android.
Can I use Bitwarden for free?
Yes. Bitwarden has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Bitwarden best used for?
Bitwarden is most often used for personal password management, team credential sharing, enterprise security, compliance requirements. Of those, personal password management and team credential sharing are not what Gladly is typically brought in for.
What can Bitwarden do that Gladly cannot?
Bitwarden covers Unlimited password storage, Cross-platform sync, Secure password sharing, Password generator. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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