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1Password vs Gladly

1Password logo

1Password

All industries

The world's most-loved password manager

From
$2.99/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 1Password no free tier; all plans require paid subscription; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: 1Password covers Password generator, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which 1Password and Gladly actually diverge.

Attributes where 1Password and Gladly differ
Attribute1PasswordGladly
Starting price$2.99/month$180/month
Pricing modelUnknownsubscription
PlatformsmacOS, Windows, iOS, Android, Linux, WebWeb, Ios, Android
CategoryAll industriesCustomer Support
Founded20062014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 1Password

  • Password generator
  • Autofill
  • Secure notes
  • Credit card storage
  • Document storage
  • Two-factor authentication
  • Watchtower security alerts
  • Travel mode

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

1Password

  • Password managementnot Gladly
  • Secure document storagenot Gladly
  • Team credential sharingnot Gladly
  • Identity protectionnot Gladly
  • Compliance managementnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot 1Password
  • Handling support conversations across voice, messaging and emailnot 1Password

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

1Password

  • No free tier; all plans require paid subscription
  • Offline access requires prior device sync; cannot add new passwords while offline
  • Enterprise plan does not include free trial access

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

1Password

$2.99/month

No published plan breakdown. See the 1Password review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose 1Password if

  • You need password generator.
  • You work on macOS, Windows, iOS, Android, Linux, Web.
  • You also want autofill.
1Password review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is 1Password or Gladly better?
Neither clearly leads. 1Password starts at $2.99/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 1Password or Gladly?
1Password starts at $2.99/month and Gladly at $180/month.
Does 1Password or Gladly run on more platforms?
1Password runs on macOS, Windows, iOS, Android, Linux, Web. Gladly runs on Web, Ios, Android.
What is 1Password best used for?
1Password is most often used for password management, secure document storage, team credential sharing, identity protection. Of those, password management and secure document storage are not what Gladly is typically brought in for.
What can 1Password do that Gladly cannot?
1Password covers Password generator, Autofill, Secure notes, Credit card storage. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle SOC2.

Answered from the vendors’ own pages

1Password: Does 1Password offer a free tier?

No. 1Password offers no free tier as of July 2026, but provides a 14-day free trial with no credit card required for all plans except Enterprise.

Source
1Password: Can I access 1Password offline?

Yes. The desktop app allows for offline access to your vault once you have synced your passwords to the device.

Source
1Password: What is the pricing for individuals and families?

Individual plan costs 2.99 USD per month or 35.88 USD annually. Families plan costs 59.88 USD per year and includes five licenses with the ability to add more for 1 USD per month each.

Source
1Password: What platforms does 1Password support?

1Password is available on macOS, Windows, iOS, Android, Linux, with browser extensions for Chrome, Firefox, Edge, Brave, and Safari.

Source
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Related pages

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