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Security & Cybersecurity · head to head

ESET NOD32 Antivirus vs Gladly

ESET NOD32 Antivirus logo

ESET NOD32 Antivirus

Security & Cybersecurity

Essential antivirus protection

From
$39.99/year
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ESET NOD32 Antivirus the advertised price applies to the first term only, and renewal reverts to the official list price; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: ESET NOD32 Antivirus covers Antivirus & Antispyware, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which ESET NOD32 Antivirus and Gladly actually diverge.

Attributes where ESET NOD32 Antivirus and Gladly differ
AttributeESET NOD32 AntivirusGladly
Starting price$39.99/year$180/month
PlatformsDesktopWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded19922014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ESET NOD32 Antivirus

  • Antivirus & Antispyware
  • Exploit Blocker
  • Advanced Machine Learning
  • Anti-Phishing
  • UEFI Scanner
  • Script-Based Attack Protection
  • Ransomware Shield
  • Gamer Mode

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

ESET NOD32 Antivirus

  • Antivirus and anti malware protection for home Windows, macOS and Android devicesnot Gladly
  • Blocking phishing and ransomware on personal computersnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot ESET NOD32 Antivirus
  • Handling support conversations across voice, messaging and emailnot ESET NOD32 Antivirus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ESET NOD32 Antivirus

  • The advertised price applies to the first term only, and renewal reverts to the official list price
  • Any saving shown is the difference between the introductory price and that list price rather than an ongoing discount
  • Device coverage is chosen at purchase and priced accordingly, so protecting another machine means changing the licence

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

ESET NOD32 Antivirus

$39.99/year
  • NOD32 Antivirus$39.99/year
    • 1 Device
    • Antivirus & Antispyware
    • Anti-Phishing
  • Internet Security$49.99/year
    • 1 Device
    • All NOD32 features
    • Firewall
  • Smart Security Premium$59.99/year
    • 1 Device
    • All Internet Security features
    • Password Manager

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose ESET NOD32 Antivirus if

  • You need antivirus & antispyware.
  • You work on Desktop.
  • You also want exploit blocker.
ESET NOD32 Antivirus review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is ESET NOD32 Antivirus or Gladly better?
Neither clearly leads. ESET NOD32 Antivirus starts at $39.99/year and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ESET NOD32 Antivirus or Gladly?
ESET NOD32 Antivirus starts at $39.99/year and Gladly at $180/month.
Does ESET NOD32 Antivirus or Gladly run on more platforms?
ESET NOD32 Antivirus runs on Desktop. Gladly runs on Web, Ios, Android.
What is ESET NOD32 Antivirus best used for?
ESET NOD32 Antivirus is most often used for antivirus and anti malware protection for home windows, macos and android devices, blocking phishing and ransomware on personal computers. Of those, antivirus and anti malware protection for home windows, macos and android devices and blocking phishing and ransomware on personal computers are not what Gladly is typically brought in for.
What can ESET NOD32 Antivirus do that Gladly cannot?
ESET NOD32 Antivirus covers Antivirus & Antispyware, Exploit Blocker, Advanced Machine Learning, Anti-Phishing. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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