Softwr

Software · head to head

Gladly vs Malwarebytes

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Malwarebytes logo

Malwarebytes

Software

Protects every device, everywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Malwarebytes has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Malwarebytes free version limited to on-demand scanning and removal; no real-time protection
  • They diverge on capability: Gladly covers Lifelong conversation, Malwarebytes covers Malware detection & removal.

Where they differ

Only the attributes on which Gladly and Malwarebytes actually diverge.

Attributes where Gladly and Malwarebytes differ
AttributeGladlyMalwarebytes
Starting price$180/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, macOS, iOS, Android
Founded20142008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Malwarebytes

  • Malware detection & removal
  • Ransomware protection
  • Real-time protection
  • Anti-exploit
  • Anti-phishing
  • Browser Guard
  • VPN
  • Brute Force Protection

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Malwarebytes
  • Handling support conversations across voice, messaging and emailnot Malwarebytes

Malwarebytes

  • Budget-conscious users performing manual scans via free versionnot Gladly
  • Organisations needing real-time malware and ransomware protection via Premium subscriptionnot Gladly
  • Users combining antivirus with privacy via Premium plus Privacy VPN bundlenot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Malwarebytes

  • Free version limited to on-demand scanning and removal; no real-time protection
  • Upgrade requires purchase of Malwarebytes Premium for automatic protection
  • Privacy VPN add-on requires separate subscription or bundle with Premium

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Malwarebytes

Free

No published plan breakdown. See the Malwarebytes review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Malwarebytes if

  • You need malware detection & removal.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.
Malwarebytes review

Questions people ask

Is Gladly or Malwarebytes better?
Neither clearly leads. Gladly starts at $180/month and Malwarebytes at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Malwarebytes?
Malwarebytes has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Malwarebytes.
Does Gladly or Malwarebytes run on more platforms?
Gladly runs on Web, Ios, Android. Malwarebytes runs on Windows, macOS, iOS, Android.
Can I use Malwarebytes for free?
Yes. Malwarebytes has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Malwarebytes is typically brought in for.
What can Gladly do that Malwarebytes cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Malwarebytes covers Malware detection & removal, Ransomware protection, Real-time protection, Anti-exploit.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Malwarebytes

Keep looking

Other head to heads