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Software · head to head

Freshdesk vs LastPass

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
LastPass logo

LastPass

Software

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; LastPass free plan limited to 1 device type only
  • They diverge on capability: Freshdesk covers Ticketing, LastPass covers Password vault.

Where they differ

Only the attributes on which Freshdesk and LastPass actually diverge.

Attributes where Freshdesk and LastPass differ
AttributeFreshdeskLastPass
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebWeb, Desktop, Mobile
Founded20102008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot LastPass
  • Customer support portal and knowledge basenot LastPass
  • Multi-channel support coordinationnot LastPass
  • AI-assisted support agent interactionnot LastPass

LastPass

  • Password management and vault storagenot Freshdesk
  • Multi-device access and autofillnot Freshdesk
  • Dark web monitoring and security dashboardnot Freshdesk
  • Team collaboration with shared folders and policiesnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Freshdesk or LastPass better?
Neither clearly leads. Freshdesk starts at $19/month and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or LastPass?
LastPass has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for LastPass.
Does Freshdesk or LastPass run on more platforms?
Freshdesk runs on Web. LastPass runs on Web, Desktop, Mobile.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what LastPass is typically brought in for.
What can Freshdesk do that LastPass cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. LastPass covers Password vault, Password generator, Autofill, Security dashboard.
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Related pages

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