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Software · head to head

Front vs LastPass

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
LastPass logo

LastPass

Software

Simplify online life with LastPass password manager

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LastPass has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; LastPass free plan limited to 1 device type only
  • They diverge on capability: Front covers Shared inbox, LastPass covers Password vault.

Where they differ

Only the attributes on which Front and LastPass actually diverge.

Attributes where Front and LastPass differ
AttributeFrontLastPass
Starting price$25/month per seatFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsCloud-based SaaSWeb, Desktop, Mobile
Founded20132008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in LastPass

  • Password vault
  • Password generator
  • Autofill
  • Security dashboard
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • Digital wallet

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot LastPass
  • Enterprises using AI to resolve complex multi-step customer requestsnot LastPass

LastPass

  • Password management and vault storagenot Front
  • Multi-device access and autofillnot Front
  • Dark web monitoring and security dashboardnot Front
  • Team collaboration with shared folders and policiesnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

LastPass

  • Free plan limited to 1 device type only
  • Premium plan costs ~$3/month annually (30% discount applied)
  • Business Teams plan limited to up to 50 users maximum
  • Teams plan offers only 25 security policies
  • Business plan pricing ~$4/user/month
  • Business Max plan costs ~$7/user/month for advanced features

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

LastPass

Free

No published plan breakdown. See the LastPass review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose LastPass if

  • You need password vault.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want password generator.
LastPass review

Questions people ask

Is Front or LastPass better?
Neither clearly leads. Front starts at $25/month per seat and LastPass at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or LastPass?
LastPass has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for LastPass.
Does Front or LastPass run on more platforms?
Front runs on Cloud-based SaaS. LastPass runs on Web, Desktop, Mobile.
Can I use LastPass for free?
Yes. LastPass has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what LastPass is typically brought in for.
What can Front do that LastPass cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. LastPass covers Password vault, Password generator, Autofill, Security dashboard.
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Related pages

More on Front

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