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Security & Cybersecurity · head to head

ExpressVPN vs Gladly

ExpressVPN logo

ExpressVPN

Security & Cybersecurity

High-speed, secure, and anonymous VPN service

From
$6.67/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ExpressVPN the App Store listing (seller Expressco Services, LLC) states subscriptions renew automatically unless canceled at least 24 hours before the end of the billing period, and that any unused portion of a free trial is forfeited on purchase; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: ExpressVPN covers Lightway protocol, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which ExpressVPN and Gladly actually diverge.

Attributes where ExpressVPN and Gladly differ
AttributeExpressVPNGladly
Starting price$6.67/month$180/month
PlatformsWeb, Desktop, Mobile, ApiWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded20092014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ExpressVPN

  • Lightway protocol
  • TrustedServer technology
  • Network Lock kill switch
  • Split tunneling
  • No activity logs
  • Private DNS
  • Speed test
  • MediaStreamer

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ExpressVPN

  • Vpnnot Gladly
  • Privacynot Gladly
  • Streamingnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot ExpressVPN
  • Handling support conversations across voice, messaging and emailnot ExpressVPN

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ExpressVPN

  • The App Store listing (seller Expressco Services, LLC) states subscriptions renew automatically unless canceled at least 24 hours before the end of the billing period, and that any unused portion of a free trial is forfeited on purchase
  • The same listing caps a single ExpressVPN subscription at 14 simultaneous device connections

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

ExpressVPN

$6.67/month
  • 1 Month$12.95/month
    • 8 devices
    • 94 countries
    • Unlimited bandwidth
  • 12 Months$6.67/month
    • All features
    • 3 months free
    • Best value
  • 6 Months$9.99/month
    • All features
    • 30-day guarantee

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose ExpressVPN if

  • You need lightway protocol.
  • You work on Web, Desktop, Mobile, Api.
  • You also want trustedserver technology.
ExpressVPN review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is ExpressVPN or Gladly better?
Neither clearly leads. ExpressVPN starts at $6.67/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ExpressVPN or Gladly?
ExpressVPN starts at $6.67/month and Gladly at $180/month.
Does ExpressVPN or Gladly run on more platforms?
ExpressVPN runs on Web, Desktop, Mobile, Api. Gladly runs on Web, Ios, Android.
What is ExpressVPN best used for?
ExpressVPN is most often used for vpn, privacy, streaming. Of those, vpn and privacy are not what Gladly is typically brought in for.
What can ExpressVPN do that Gladly cannot?
ExpressVPN covers Lightway protocol, TrustedServer technology, Network Lock kill switch, Split tunneling. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support.
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