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CrowdStrike Falcon vs Gladly

CrowdStrike Falcon logo

CrowdStrike Falcon

Software

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: CrowdStrike Falcon covers Next-gen antivirus, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which CrowdStrike Falcon and Gladly actually diverge.

Attributes where CrowdStrike Falcon and Gladly differ
AttributeCrowdStrike FalconGladly
Starting price$7.99/month$180/month
PlatformsWindows, macOS, LinuxWeb, Ios, Android
Founded20112014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot Gladly
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot Gladly
  • Organisations requiring custom managed detection and response via Falcon Completenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot CrowdStrike Falcon
  • Handling support conversations across voice, messaging and emailnot CrowdStrike Falcon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is CrowdStrike Falcon or Gladly better?
Neither clearly leads. CrowdStrike Falcon starts at $7.99/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CrowdStrike Falcon or Gladly?
CrowdStrike Falcon starts at $7.99/month and Gladly at $180/month.
Does CrowdStrike Falcon or Gladly run on more platforms?
CrowdStrike Falcon runs on Windows, macOS, Linux. Gladly runs on Web, Ios, Android.
What is CrowdStrike Falcon best used for?
CrowdStrike Falcon is most often used for small endpoint deployments via falcon go with per-device pricing, mid-market organisations via falcon pro or enterprise with advanced threat detection, organisations requiring custom managed detection and response via falcon complete. Of those, small endpoint deployments via falcon go with per-device pricing and mid-market organisations via falcon pro or enterprise with advanced threat detection are not what Gladly is typically brought in for.
What can CrowdStrike Falcon do that Gladly cannot?
CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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