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Customer Support · head to head

Gladly vs Trend Micro Vision One

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Trend Micro Vision One logo

Trend Micro Vision One

Security & Cybersecurity

Unified XDR platform for comprehensive threat defense

From
$75/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Trend Micro Vision One listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited
  • They diverge on capability: Gladly covers Lifelong conversation, Trend Micro Vision One covers Extended detection and response.

Where they differ

Only the attributes on which Gladly and Trend Micro Vision One actually diverge.

Attributes where Gladly and Trend Micro Vision One differ
AttributeGladlyTrend Micro Vision One
Starting price$180/month$75/year
PlatformsWeb, Ios, AndroidWeb, Desktop, Cloud
CategoryCustomer SupportSecurity & Cybersecurity
Founded20141988

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Trend Micro Vision One

  • Extended detection and response
  • Attack surface management
  • Threat intelligence
  • Risk visibility
  • Automated response
  • Cross-layer detection
  • Investigation workbench
  • Third-party integrations

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Trend Micro Vision One
  • Handling support conversations across voice, messaging and emailnot Trend Micro Vision One

Trend Micro Vision One

  • Xdrnot Gladly
  • Threat Detectionnot Gladly
  • Enterprise Securitynot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Trend Micro Vision One

  • Listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Trend Micro Vision One

$75/year
  • Vision One Essentials$75/year
    • XDR analytics
    • Threat intelligence
    • Risk insights
  • Vision One Standard$125/year
    • All Essentials features
    • Attack surface management
    • Automated response
  • Vision One Advanced$200/year
    • All Standard features
    • Managed XDR
    • 24/7 monitoring

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Trend Micro Vision One if

  • You need extended detection and response.
  • You work on Web, Desktop, Cloud.
  • You also want attack surface management.
Trend Micro Vision One review

Questions people ask

Is Gladly or Trend Micro Vision One better?
Neither clearly leads. Gladly starts at $180/month and Trend Micro Vision One at $75/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Trend Micro Vision One?
Gladly starts at $180/month and Trend Micro Vision One at $75/year.
Does Gladly or Trend Micro Vision One run on more platforms?
Gladly runs on Web, Ios, Android. Trend Micro Vision One runs on Web, Desktop, Cloud.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Trend Micro Vision One is typically brought in for.
What can Gladly do that Trend Micro Vision One cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Trend Micro Vision One covers Extended detection and response, Attack surface management, Threat intelligence, Risk visibility. Both handle GDPR.
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