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Surveys · head to head

GetFeedback vs Microsoft Forms

GetFeedback logo

GetFeedback

Surveys

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite
Microsoft Forms logo

Microsoft Forms

Surveys

Survey tool bundled into Microsoft 365 with no standalone price, where the real constraints are tenant policy, residency and admin visibility

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Forms has a free tier, so it costs nothing to try first.
  • Each has a real cost: GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com; Microsoft Forms the Advanced Data Residency add-on explicitly does not cover Microsoft Forms, so a tenant that has paid for regional residency still has its survey responses provisioned according to best-effort guidance rather than a contractual commitment.
  • They diverge on capability: GetFeedback covers Employee feedback collection, Microsoft Forms covers Bundled licensing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which GetFeedback and Microsoft Forms actually diverge.

Attributes where GetFeedback and Microsoft Forms differ
AttributeGetFeedbackMicrosoft Forms
Starting priceOn requestFree
Pricing modelquoteIncluded with Microsoft 365, not sold separately
Free tierNoYes
PlatformsWebWeb, iOS, Android
Founded2013Unknown

Identical on both: user rating (Not yet rated), category (Surveys).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Analytics dashboard
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations

Only in Microsoft Forms

  • Bundled licensing
  • Very high response ceiling
  • File upload questions
  • Co-authoring
  • eDiscovery coverage
  • Surveys Agent in Copilot

What people use each for

The jobs each tool is most often brought in to do.

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot Microsoft Forms
  • Diagnosing checkout abandonment and drop-off pointsnot Microsoft Forms
  • Running always-on feedback buttons across a sitenot Microsoft Forms

Microsoft Forms

  • Internal surveys and quizzes inside an organisation that already pays for Microsoft 365 and does not want a second vendor contractnot GetFeedback
  • Education settings where quizzes need automatic grading and results in Excel without procurement approvalnot GetFeedback
  • Quick polls inside Microsoft Teams where the response data should stay in the same tenant as everything elsenot GetFeedback
  • Any case where the deciding factor is that no purchase order is requirednot GetFeedback

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

Microsoft Forms

  • The Advanced Data Residency add-on explicitly does not cover Microsoft Forms, so a tenant that has paid for regional residency still has its survey responses provisioned according to best-effort guidance rather than a contractual commitment.
  • Above 50,000 responses a form degrades sharply: only CSV export continues to work, while summary charts, viewing individual responses, printing, shared summary links and manual quiz grading all stop.
  • Forms belonging to an account that is hard deleted, or deleted more than thirty days earlier, are not recoverable at all, so an unmanaged leaver process destroys survey data silently.
  • The administrator settings that govern external sharing, template sharing and result summary sharing are only available to education and Microsoft 365 Apps for business customers, leaving many commercial tenants without the controls the documentation describes.
  • A summary sharing link that has already been created continues to work for anyone inside or outside the organisation even after the form is restricted, so tightening permissions does not close an existing leak unless the link is deleted explicitly.

Pricing, plan by plan

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

Microsoft Forms

Free
  • Free consumer Microsoft accountFree
    • 200 responses per form
    • 400 forms per account, including the recycle bin
    • 200 questions per form
  • Paid consumer Microsoft account$undefined/year
    • Included in the subscription price, not sold separately
    • 1,000 responses per form
    • 400 forms per account
  • Microsoft 365 work or school licence$undefined/year
    • Included in the subscription price, not sold separately
    • 5,000,000 responses per form
    • Included in Business Basic, Standard, Premium, Office 365 E1, E3, E5 and Microsoft 365 F3
  • Government GCC High and DoD$undefined/year
    • Included in the subscription price, not sold separately
    • 50,000 responses per form
    • No email notification, video insert, Bing image search or phishing protection

Which should you pick?

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Choose Microsoft Forms if

  • You need bundled licensing.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want very high response ceiling.
Microsoft Forms review

Questions people ask

Is GetFeedback or Microsoft Forms better?
Neither clearly leads. GetFeedback starts at On request and Microsoft Forms at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GetFeedback or Microsoft Forms?
Microsoft Forms has a free tier; the other does not. Paid plans start at On request for GetFeedback and Free for Microsoft Forms.
Does GetFeedback or Microsoft Forms run on more platforms?
GetFeedback runs on Web. Microsoft Forms runs on Web, iOS, Android.
Can I use Microsoft Forms for free?
Yes. Microsoft Forms has a free tier, so you can try it without paying. GetFeedback starts at On request.
What is GetFeedback best used for?
GetFeedback is most often used for collecting website visitor feedback with trigger based forms, diagnosing checkout abandonment and drop-off points, running always-on feedback buttons across a site. Of those, collecting website visitor feedback with trigger based forms and diagnosing checkout abandonment and drop-off points are not what Microsoft Forms is typically brought in for.
What can GetFeedback do that Microsoft Forms cannot?
GetFeedback covers Employee feedback collection, Survey creation, Analytics dashboard, Text analytics. Microsoft Forms covers Bundled licensing, Very high response ceiling, File upload questions, Co-authoring.

Answered from the vendors’ own pages

GetFeedback: How is GetFeedback priced?

GetFeedback uses a response-based pricing model with two subscription tiers differentiated by monthly response volume limits: Starter plan up to 1,000 responses and Plus plan up to 2,000 responses. Annual plans offer 17% savings compared to monthly billing.

Source
Microsoft Forms: Can I buy Microsoft Forms on its own?

No. It exists only as a service plan inside Microsoft 365, Office 365 and education or government SKUs, or free with a consumer Microsoft account. There is no standalone product to purchase.

GetFeedback: Does GetFeedback offer a free trial?

GetFeedback provides a 7-day free trial for new users to test all platform features before committing to a paid plan.

Source
Microsoft Forms: Where are responses stored?

In the United States for most tenants, in the EU and EFTA region for EU tenants, and in Australia only for Forms provisioned after October 2022. Microsoft states this is guidance, not a residency commitment.

Microsoft Forms: Can an administrator read someone else responses?

Not while that user account is active; ownership transfer is refused. Yes once the account is disabled or deleted, and yes through premium eDiscovery, which is still labelled preview.

Microsoft Forms: How do I turn Forms off for the organisation?

Disable both the Microsoft Forms and the Office Hive enterprise applications in Entra ID, or clear the Forms checkbox per user. Both applications must be disabled for it to take effect.

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