Is Jotform or Medallia better?

Neither clearly leads. Jotform starts at Free and Medallia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Jotform or Medallia?

Jotform has a free tier; the other does not. Paid plans start at Free for Jotform and On request for Medallia.

Does Jotform or Medallia run on more platforms?

Jotform runs on Web. Medallia runs on Web, iOS, Android.

Can I use Jotform for free?

Yes. Jotform has a free tier, so you can try it without paying. Medallia starts at On request.

What is Jotform best used for?

Jotform is most often used for form creation and collection, survey distribution, lead generation, workflow automation. Of those, form creation and collection and survey distribution are not what Medallia is typically brought in for.

What can Jotform do that Medallia cannot?

Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.

Surveys · head to head

Jotform vs Medallia

Jotform

Surveys

Powerful forms get more done

From: Free
Rated: -

Full review Website

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From: On request
Rated: -

Full review Website

The short version

Only Jotform has a free tier, so it costs nothing to try first.
Each has a real cost: Jotform free tier limited to 5 forms and 100 monthly submissions; Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Jotform and Medallia actually diverge.

Attributes where Jotform and Medallia differ
Attribute	Jotform	Medallia
Starting price	Free	On request
Pricing model	freemium	quote
Free tier	Yes	No
Platforms	Web	Web, iOS, Android

Identical on both: user rating (Not yet rated), category (Surveys).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jotform

Nothing recorded that Medallia does not also cover.

Only in Medallia

Multi-channel feedback capture
AI text and sentiment analysis
Role-based reporting
Contact centre analytics
Experience orchestration
Market research tools

What people use each for

The jobs each tool is most often brought in to do.

Jotform

Form creation and collectionnot Medallia
Survey distributionnot Medallia
Lead generationnot Medallia
Workflow automationnot Medallia

Medallia

A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Jotform
An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Jotform
A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Jotform
A company running employee and customer experience programmes and wanting one vendor across bothnot Jotform

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jotform

Free tier limited to 5 forms and 100 monthly submissions
Bronze tier requires $39/month to remove Jotform branding
Enterprise pricing requires contacting sales

Medallia

There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Pricing, plan by plan

Jotform

Free

StarterFree
- 5 active forms
- 100 monthly submissions
- 100 MB storage
Bronze$39/month
- 25 active forms
- 1,000 monthly submissions
- 1 GB storage
Silver$49/month
- 50 active forms
- 2,500 monthly submissions
- 10 GB storage
Gold$129/month
- 100 active forms
- 10,000 monthly submissions
- 100 GB storage

Medallia

On request

Medallia Experience Cloud$undefined/year
- No published pricing, sold as a multi-year enterprise contract
- Pricing depends on modules (CX, EX, contact centre, market research)
- Implementation and integration typically charged separately

Which should you pick?

Choose Jotform if

You want to start without paying.

Jotform review

Choose Medallia if

You need multi-channel feedback capture.
You work on Web, iOS, Android.
You also want ai text and sentiment analysis.

Medallia review

Questions people ask

Is Jotform or Medallia better?: Neither clearly leads. Jotform starts at Free and Medallia at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jotform or Medallia?: Jotform has a free tier; the other does not. Paid plans start at Free for Jotform and On request for Medallia.
Does Jotform or Medallia run on more platforms?: Jotform runs on Web. Medallia runs on Web, iOS, Android.
Can I use Jotform for free?: Yes. Jotform has a free tier, so you can try it without paying. Medallia starts at On request.
What is Jotform best used for?: Jotform is most often used for form creation and collection, survey distribution, lead generation, workflow automation. Of those, form creation and collection and survey distribution are not what Medallia is typically brought in for.
What can Jotform do that Medallia cannot?: Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics.

Answered from the vendors’ own pages

Jotform: Is there a free version of Jotform?

Yes, Jotform's Starter plan is free and allows 5 active forms, 100 monthly submissions, and 100 MB of storage. Jotform branding remains on forms in the free tier.

Source

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Jotform: How much does Jotform Bronze cost?

The Bronze plan costs $39 per month when billed monthly, or $408 per year ($34 per month effective). It includes 25 active forms, 1,000 monthly submissions, 1 GB storage, and removable branding.

Source

Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Jotform: What is included in Jotform's Gold tier?

The Gold plan costs $129 per month billed monthly or $1,188 per year ($99 per month effective). It provides 100 active forms, 10,000 monthly submissions, 100 GB storage, HIPAA-friendly capabilities, and 100 active AI Agents.

Source

Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Jotform: Does Jotform offer discounts for nonprofits or education?

Yes, educational institutions and nonprofits receive 50% off Bronze, Silver, and Gold tiers, plus 30% off the Enterprise plan.

Source

Jotform vs Medallia

Jotform

Medallia

The short version

Where they differ

What each one covers

Only in Jotform

Only in Medallia

What people use each for

Jotform

Medallia

Where each one falls short

Jotform

Medallia

Pricing, plan by plan

Jotform

Medallia

Which should you pick?

Choose Jotform if

Choose Medallia if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Jotform

More on Medallia

Keep looking

Other head to heads