Softwr

Customer Support · head to head

Front vs Todoist

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Todoist logo

Todoist

All industries

The world's #1 task manager and to-do list app

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Todoist has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Todoist no built-in time tracking for tasks; requires third-party integration like Toggl
  • They diverge on capability: Front covers Shared inbox, Todoist covers Natural language input.

Where they differ

Only the attributes on which Front and Todoist actually diverge.

Attributes where Front and Todoist differ
AttributeFrontTodoist
Starting price$25/month per seatFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsCloud-based SaaSWeb, iOS, Android, macOS, Windows
CategoryCustomer SupportAll industries
Founded20132007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Todoist

  • Natural language input
  • Recurring tasks
  • Projects and sub-tasks
  • Labels and filters
  • Priority levels
  • Productivity tracking
  • Templates
  • Notifications

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Todoist
  • Enterprises using AI to resolve complex multi-step customer requestsnot Todoist

Todoist

  • Personal task managementnot Front
  • Team project coordinationnot Front
  • Goal trackingnot Front
  • Habit buildingnot Front
  • Daily planningnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Todoist

  • No built-in time tracking for tasks; requires third-party integration like Toggl
  • Free plan limited to 5 personal projects only
  • No Gantt charts, resource allocation, or advanced project management features for large enterprises
  • Phone support not available; email and help center only
  • Calendar view and advanced filtering only available on paid plans

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Todoist

Free
  • BeginnerFree
    • 5 personal projects
    • Smart Quick Add
    • Task reminders
  • Pro$5/month
    • 300 personal projects
    • Calendar layout
    • Custom task reminders
  • Business$8/month
    • Everything in Pro
    • Shared team workspace
    • Up to 500 team projects

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Todoist if

  • You need natural language input.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want recurring tasks.
Todoist review

Questions people ask

Is Front or Todoist better?
Neither clearly leads. Front starts at $25/month per seat and Todoist at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Todoist?
Todoist has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Todoist.
Does Front or Todoist run on more platforms?
Front runs on Cloud-based SaaS. Todoist runs on Web, iOS, Android, macOS, Windows.
Can I use Todoist for free?
Yes. Todoist has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Todoist is typically brought in for.
What can Front do that Todoist cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Todoist covers Natural language input, Recurring tasks, Projects and sub-tasks, Labels and filters. Both handle Slack.

Answered from the vendors’ own pages

Todoist: Does Todoist work offline?

Basic editing and task management work offline, but advanced features like syncing reminders and shared updates require internet connectivity.

Source
Todoist: Does Todoist have a free plan and what does it include?

Yes, Todoist offers a free Beginner plan with 5 personal projects, Smart Quick Add, task reminders, flexible layouts, 3 filter views, and 1 week activity history. More advanced features require the Pro or Business plans.

Source
Todoist: Can I use Todoist on mobile devices?

Yes, Todoist offers native apps for both iOS and Android with over 30 million downloads. Mobile apps provide full task management functionality across devices.

Source
Todoist: What integrations does Todoist support?

Todoist integrates with over 100 apps including Slack, Google Calendar, Outlook, Microsoft Teams, Gmail, and Toggl Track. Additional integrations are available through Zapier, Make, and IFTTT automation platforms.

Source
Todoist: How much does Todoist cost?

Free plan is $0. Pro plan costs $5/month (billed annually) or $7/month (monthly billing). Business plan costs $8/month per user (annual) or $10/month per user (monthly), as of December 2025.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Front

More on Todoist

Keep looking

Other head to heads