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Software · head to head

Front vs Things 3

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Things 3 logo

Things 3

Software

The award-winning personal task manager

From
$9.99/one-time
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Things 3 no team collaboration, task sharing, or task assignment features
  • They diverge on capability: Front covers Shared inbox, Things 3 covers Today view.

Where they differ

Only the attributes on which Front and Things 3 actually diverge.

Attributes where Front and Things 3 differ
AttributeFrontThings 3
Starting price$25/month per seat$9.99/one-time
Pricing modelsubscriptionUnknown
PlatformsCloud-based SaaSmacOS, iOS, iPadOS, watchOS, visionOS
Founded20132004

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Things 3

  • Today view
  • Projects and areas
  • Quick entry
  • Tags
  • Calendar integration
  • Apple Calendar
  • Siri
  • Shortcuts

Both cover

  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Things 3
  • Enterprises using AI to resolve complex multi-step customer requestsnot Things 3

Things 3

  • Schedulingnot Front
  • Appointment bookingnot Front
  • Time trackingnot Front
  • Resource managementnot Front
  • Team coordinationnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Things 3

  • No team collaboration, task sharing, or task assignment features
  • Apple ecosystem only, with no Windows, Android, or web version
  • No third-party app integrations beyond Apple's ecosystem
  • Cannot attach files or images to tasks, only text notes
  • No time blocking or calendar integration for scheduling tasks into specific time slots

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Things 3

$9.99/one-time
  • iPhone/Watch$9.99/one-time
  • iPad$19.99/one-time
  • Mac$49.99/one-time

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Things 3 if

  • You need today view.
  • You work on macOS, iOS, iPadOS, watchOS, visionOS.
  • You also want projects and areas.
Things 3 review

Questions people ask

Is Front or Things 3 better?
Neither clearly leads. Front starts at $25/month per seat and Things 3 at $9.99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Things 3?
Front starts at $25/month per seat and Things 3 at $9.99/one-time.
Does Front or Things 3 run on more platforms?
Front runs on Cloud-based SaaS. Things 3 runs on macOS, iOS, iPadOS, watchOS, visionOS.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Things 3 is typically brought in for.
What can Front do that Things 3 cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Things 3 covers Today view, Projects and areas, Quick entry, Tags. Both handle Ios support.

Answered from the vendors’ own pages

Things 3: Does Things 3 support team collaboration?

No. Things 3 is designed for individual use only with no task sharing, team workspaces, task assignment, or commenting features.

Source
Things 3: What platforms does Things 3 run on?

Things 3 is exclusive to Apple devices: macOS, iOS, iPadOS, watchOS, and visionOS. There is no Windows, Android, or web version.

Source
Things 3: How much does Things 3 cost?

Things 3 uses a one-time purchase model: $9.99 for iPhone/Watch, $19.99 for iPad, and $49.99 for Mac. Total cost for all platforms is approximately $80 with no subscription required.

Source
Things 3: Does Things 3 sync across devices?

Yes. Things Cloud keeps your to-dos in sync across all your Apple devices automatically. There is no extra cost for cloud synchronization.

Source
Things 3: Can you attach files or images to tasks in Things 3?

No. Things 3 does not support attachments. You can only add notes (text) to tasks.

Source
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Related pages

More on Front

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