Softwr

Technology · head to head

Datadog vs Freshservice

Datadog logo

Datadog

Technology

Modern monitoring & security

From
$15/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Datadog consumption-based pricing model makes costs hard to predict and can scale quickly; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Datadog covers Infrastructure monitoring, Freshservice covers Incident management.

Where they differ

Only the attributes on which Datadog and Freshservice actually diverge.

Attributes where Datadog and Freshservice differ
AttributeDatadogFreshservice
Starting price$15/month$19/month
Pricing modelUnknownsubscription
PlatformsWeb, Linux, Windows, macOSWeb, Ios, Android
CategoryTechnologyCustomer Support

Identical on both: free tier (No), user rating (Not yet rated), founded (2010).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Datadog

  • Infrastructure monitoring
  • Application performance monitoring
  • Log management
  • Real user monitoring
  • Synthetic monitoring
  • Security monitoring
  • Network monitoring
  • Serverless monitoring

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • G Suite

Both cover

  • AWS
  • Azure
  • Slack
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Datadog

  • Infrastructure monitoringnot Freshservice
  • Application performancenot Freshservice
  • Security monitoringnot Freshservice
  • Log analysisnot Freshservice
  • Cloud monitoringnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Datadog
  • Asset management and change control for IT teamsnot Datadog

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Datadog

  • Consumption-based pricing model makes costs hard to predict and can scale quickly
  • Add-on modules significantly increase costs: custom metrics, indexed spans, extended retention
  • No free tier for production monitoring
  • High costs for organizations with large amounts of log data or high-cardinality metrics

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Datadog

$15/month
  • Infrastructure Monitoring$15/month
    • Host monitoring
    • Basic dashboards
  • APM$31/month
    • Application performance monitoring
    • Trace collection
  • Log Management$0.1/gb
    • Log indexing
    • Search and filter

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Datadog if

  • You need infrastructure monitoring.
  • You work on Web, Linux, Windows, macOS.
  • You also want application performance monitoring.
Datadog review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Datadog or Freshservice better?
Neither clearly leads. Datadog starts at $15/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Datadog or Freshservice?
Datadog starts at $15/month and Freshservice at $19/month.
Does Datadog or Freshservice run on more platforms?
Datadog runs on Web, Linux, Windows, macOS. Freshservice runs on Web, Ios, Android.
What is Datadog best used for?
Datadog is most often used for infrastructure monitoring, application performance, security monitoring, log analysis. Of those, infrastructure monitoring and application performance are not what Freshservice is typically brought in for.
What can Datadog do that Freshservice cannot?
Datadog covers Infrastructure monitoring, Application performance monitoring, Log management, Real user monitoring. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle AWS, Azure, Slack, SOC2.

Answered from the vendors’ own pages

Datadog: How is Datadog pricing structured?

Datadog uses consumption-based pricing tied to data volume ingested, hosts monitored, and products enabled. Infrastructure Monitoring starts at $15/host/month, APM at $31/host/month, and Log Management at $0.10/GB for indexed logs.

Source
Datadog: Does Datadog offer a free tier?

Datadog offers a free trial but not a permanent free tier for production monitoring. Pricing begins with paid plans only.

Source
Datadog: What integrations does Datadog support?

Datadog offers 1000+ built-in integrations including AWS, Kubernetes, Docker, Azure, GCP, and most major cloud platforms and services.

Source
Datadog: Can Datadog monitor Kubernetes clusters?

Yes. The Datadog Agent runs as a DaemonSet to provide real-time visibility into pods, nodes, deployments, and control-plane health across major Kubernetes distributions including EKS, AKS, GKE, OpenShift, and others.

Source
Datadog: How can I reduce Datadog costs?

Datadog bills based on indexed logs, custom metrics, and high-cardinality tags. Costs can be unpredictable and may run 2-3x estimates. Prepaying annually can secure 5-15% discounts.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Datadog

More on Freshservice

Keep looking

Other head to heads