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Technology · head to head

Figma vs Freshservice

Figma logo

Figma

Technology

The collaborative interface design tool

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Figma has a free tier, so it costs nothing to try first.
  • Each has a real cost: Figma no offline editing capability, can only view and create new files when disconnected; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Figma covers Real-time collaboration, Freshservice covers Incident management.

Where they differ

Only the attributes on which Figma and Freshservice actually diverge.

Attributes where Figma and Freshservice differ
AttributeFigmaFreshservice
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, macOS, Windows, iOS, AndroidWeb, Ios, Android
CategoryTechnologyCustomer Support
Founded20122010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Figma

  • Real-time collaboration
  • Vector networks
  • Auto-layout
  • Components & variants
  • Prototyping
  • Design systems
  • Developer handoff
  • Version control

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • AWS
  • Azure

Both cover

  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Figma

  • UI/UX designnot Freshservice
  • Design systemsnot Freshservice
  • Prototypingnot Freshservice
  • Design collaborationnot Freshservice
  • Developer handoffnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Figma
  • Asset management and change control for IT teamsnot Figma

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Figma

  • No offline editing capability, can only view and create new files when disconnected
  • Mobile apps are read-only, cannot edit designs on iOS or Android
  • No self-hosted option, requires cloud connectivity and internet access
  • Performance degradation with large files containing thousands of layers
  • Library components and unloaded pages not accessible offline

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Figma

Free
  • StarterFree
    • Unlimited drafts
    • 3 Figma files
    • 3 FigJam boards
  • Professional$12/month
    • Unlimited files and folders
    • Team libraries
    • Advanced prototyping
  • Organization$55/month
    • Unlimited teams
    • Shared libraries
    • Design system theming
  • Enterprise$90/month
    • Custom workspaces
    • API access
    • SCIM seat management

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Figma if

  • You need real-time collaboration.
  • You want to start without paying.
  • You work on Web, macOS, Windows, iOS, Android.
  • You also want vector networks.
Figma review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Figma or Freshservice better?
Neither clearly leads. Figma starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Figma or Freshservice?
Figma has a free tier; the other does not. Paid plans start at Free for Figma and $19/month for Freshservice.
Does Figma or Freshservice run on more platforms?
Figma runs on Web, macOS, Windows, iOS, Android. Freshservice runs on Web, Ios, Android.
Can I use Figma for free?
Yes. Figma has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Figma best used for?
Figma is most often used for ui/ux design, design systems, prototyping, design collaboration. Of those, ui/ux design and design systems are not what Freshservice is typically brought in for.
What can Figma do that Freshservice cannot?
Figma covers Real-time collaboration, Vector networks, Auto-layout, Components & variants. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack, Microsoft Teams, SOC2, GDPR.

Answered from the vendors’ own pages

Figma: What's included in Figma's free tier?

Figma's Starter plan is free forever and includes unlimited drafts, up to 3 Figma files, 3 FigJam boards, core design features (vector editing, auto layout, components, prototyping), basic developer handoff (inspect), and 150 AI credits per day up to 500 per month. Maximum 2 editors per file.

Source
Figma: Does Figma work offline?

Figma has very limited offline support. You can create one new file and edit currently loaded pages, but cannot open previously created files, access new pages, search for library components, or see real-time collaboration. Changes are cached locally for up to 30 days and sync when you reconnect.

Source
Figma: Can you self-host Figma?

No. Figma is a closed, cloud-only platform with no option to self-host or run on your own servers.

Source
Figma: What export formats does Figma support?

Figma exports to PNG, JPEG, SVG (at 1x scale only), and PDF (at 1x scale only). Export settings allow customization of resolution, quality, and scale.

Source
Figma: What platforms does Figma support?

Figma is available as a web app (all platforms), desktop apps for macOS and Windows, and mobile apps for iOS and Android. Linux users can access Figma through the web browser only.

Source
Figma: What are Figma's integrations?

Figma integrates with Slack, Microsoft Teams, Jira, Asana, Linear, Notion, VS Code, Zapier, and hundreds of other tools. Integration categories include collaboration, project management, developer handoff, prototyping, and AI/code generation.

Source
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