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Customer Support · head to head

Freshservice vs Notion

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Notion logo

Notion

Technology

All-in-one workspace for notes, tasks, wikis, and databases

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Notion has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Notion free plan limited to 1,000 blocks for 2+ member workspaces, restricting team usage
  • They diverge on capability: Freshservice covers Incident management, Notion covers Rich text editing with blocks.

Where they differ

Only the attributes on which Freshservice and Notion actually diverge.

Attributes where Freshservice and Notion differ
AttributeFreshserviceNotion
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
CategoryCustomer SupportTechnology
Founded20102016

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Notion

  • Rich text editing with blocks
  • Customizable databases
  • Kanban boards and calendars
  • Real-time collaboration
  • Template library
  • File attachments
  • Web clipper
  • API access

Both cover

  • Slack
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Notion
  • Asset management and change control for IT teamsnot Notion

Notion

  • Project managementnot Freshservice
  • Knowledge base creationnot Freshservice
  • Note-taking and documentationnot Freshservice
  • Team collaborationnot Freshservice
  • Content planningnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Notion

  • Free plan limited to 1,000 blocks for 2+ member workspaces, restricting team usage
  • Free tier only includes trial AI capabilities; full Notion AI requires paid plan
  • Page history limited to 7 days on free plan
  • Per-member pricing increases costs for teams compared to flat-rate competitors
  • Limited automation capabilities compared to dedicated workflow platforms

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Notion

Free
  • FreeFree
    • 1000 block limit (2+ members)
    • 7-day page history
    • 5MB file upload cap
  • Plus$10/month
    • Unlimited blocks
    • 30-day page history
    • Unlimited file uploads
  • Business$20/month
    • All Plus features
    • Notion Agent
    • AI Meeting Notes
  • Enterprise$null/custom
    • All Business features
    • Advanced controls
    • Audit logs

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Notion if

  • You need rich text editing with blocks.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want customizable databases.
Notion review

Questions people ask

Is Freshservice or Notion better?
Neither clearly leads. Freshservice starts at $19/month and Notion at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Notion?
Notion has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Notion.
Does Freshservice or Notion run on more platforms?
Freshservice runs on Web, Ios, Android. Notion runs on Web, iOS, Android.
Can I use Notion for free?
Yes. Notion has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Notion is typically brought in for.
What can Freshservice do that Notion cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Notion covers Rich text editing with blocks, Customizable databases, Kanban boards and calendars, Real-time collaboration. Both handle Slack, SOC2, GDPR.

Answered from the vendors’ own pages

Notion: What are Notion's pricing tiers?

Notion offers four plans: Free ($0/member/month), Plus ($10/member/month), Business ($20/member/month recommended), and Enterprise (custom pricing). All paid plans include Notion AI and identical features with no per-feature charges.

Source
Notion: What is included in Notion's free plan?

The free plan includes databases with limited collaborative blocks, trial AI capabilities, basic forms, basic sites, Notion Calendar, and file uploads. For workspaces with 2+ members, there is a 1,000-block limit.

Source
Notion: How much does Notion AI cost?

Notion AI is included with Plus ($10/mo), Business ($20/mo), and Enterprise plans. Free and Plus plans include limited AI trial capabilities. Custom Agents cost $10 per 1,000 monthly credits after free trial.

Source
Notion: Can guests access Notion workspaces without payment?

Yes. Guests are free of charge on all plans including the free tier. Free tier allows 10 guests; paid plans include unlimited guests. Guests can only access individual pages they are invited to.

Source
Notion: Does Notion integrate with other apps?

Yes. Notion integrates with 100+ third-party apps including Slack, Google Drive, GitHub, Google Calendar, Trello, Jira, Zapier, and many others. Native integrations are available plus additional connections via Zapier.

Source
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Related pages

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