Softwr

Software · head to head

Dashlane vs Freshservice

Dashlane logo

Dashlane

Software

Password management made easy for businesses

From
$4.99/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dashlane highest pricing among major password managers at $60/year with no monthly subscription option; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Dashlane covers Password manager, Freshservice covers Incident management.

Where they differ

Only the attributes on which Dashlane and Freshservice actually diverge.

Attributes where Dashlane and Freshservice differ
AttributeDashlaneFreshservice
Starting price$4.99/month$19/month
Pricing modelUnknownsubscription
PlatformsWeb, Windows, macOS, iOS, Android, Browser ExtensionsWeb, Ios, Android
Founded20092010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dashlane

  • Password manager
  • Digital wallet
  • Dark web monitoring
  • VPN for WiFi protection
  • Two-factor authentication
  • Password generator
  • Secure sharing
  • Security dashboard

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Dashlane

  • Password managementnot Freshservice
  • Identity protectionnot Freshservice
  • Secure credential sharingnot Freshservice
  • Compliance requirementsnot Freshservice
  • VPN protectionnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Dashlane
  • Asset management and change control for IT teamsnot Dashlane

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dashlane

  • Highest pricing among major password managers at $60/year with no monthly subscription option
  • Restricted free tier with only 25 passwords on single device compared to Bitwarden's unlimited free tier
  • No traditional desktop application, users must rely on browser extension or mobile apps
  • Closed-source code prevents independent security verification unlike open-source competitors
  • Limited 2FA options supporting only authenticator apps, not biometric or SMS authentication

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Dashlane

$4.99/month
  • Premium$4.99/month
    • Secure vault
    • Password generation

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Dashlane if

  • You need password manager.
  • You work on Web, Windows, macOS, iOS, Android, Browser Extensions.
  • You also want digital wallet.
Dashlane review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Dashlane or Freshservice better?
Neither clearly leads. Dashlane starts at $4.99/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dashlane or Freshservice?
Dashlane starts at $4.99/month and Freshservice at $19/month.
Does Dashlane or Freshservice run on more platforms?
Dashlane runs on Web, Windows, macOS, iOS, Android, Browser Extensions. Freshservice runs on Web, Ios, Android.
What is Dashlane best used for?
Dashlane is most often used for password management, identity protection, secure credential sharing, compliance requirements. Of those, password management and identity protection are not what Freshservice is typically brought in for.
What can Dashlane do that Freshservice cannot?
Dashlane covers Password manager, Digital wallet, Dark web monitoring, VPN for WiFi protection. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack.

Answered from the vendors’ own pages

Dashlane: What happened to Dashlane's free plan?

Dashlane discontinued its free plan in September 2025. The entry-level plan now starts at $4.99/month (billed annually) for Premium, or businesses can use a 30-day money-back guarantee to test the service.

Source
Dashlane: What platforms does Dashlane support?

Dashlane is available on Windows, macOS, iOS, Android, and Chromebook. Browser extensions work with Chrome, Firefox, Edge, Opera, and Brave. However, Dashlane no longer has a traditional desktop application.

Source
Dashlane: Does Dashlane support SSO integration?

Yes, Dashlane integrates with SAML 2.0 Identity Providers for SSO, plus SCIM for user provisioning and deprovisioning. However, the Safari browser extension does not support self-hosted SSO due to Apple limitations.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Dashlane

More on Freshservice

Keep looking

Other head to heads