Softwr

Telecommunications · head to head

Five9 vs Quo

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Quo logo

Quo

Communication & Collaboration

Formerly OpenPhone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Quo has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Quo unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited

Where they differ

Only the attributes on which Five9 and Quo actually diverge.

Attributes where Five9 and Quo differ
AttributeFive9Quo
Starting price$149/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopWeb
CategoryTelecommunicationsCommunication & Collaboration
Founded2001Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Quo

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Quo
  • Routing and managing high volume customer interactionsnot Quo

Quo

No use cases recorded yet. See the Quo review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Quo

  • Unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited
  • Starter tier's $15/user annual rate requires prepaying annually; monthly billing costs $19/user, about 27% more
  • The Sona AI agent automation credits are capped at 1,000 free per plan before additional usage is billed

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Quo

Free

No published plan breakdown. See the Quo review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Quo if

  • You want to start without paying.
Quo review

Questions people ask

Is Five9 or Quo better?
Neither clearly leads. Five9 starts at $149/month and Quo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Quo?
Quo has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Quo.
Does Five9 or Quo run on more platforms?
Five9 runs on Web, Desktop. Quo runs on Web.
Can I use Quo for free?
Yes. Quo has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Quo is typically brought in for.
What can Five9 do that Quo cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer.
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Related pages

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