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Software · head to head

Five9 vs Textline

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
T

Textline

Software

Business texting for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Textline outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Where they differ

Only the attributes on which Five9 and Textline actually diverge.

Attributes where Five9 and Textline differ
AttributeFive9Textline
Starting price$149/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, DesktopWeb
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Textline

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Textline
  • Routing and managing high volume customer interactionsnot Textline

Textline

No use cases recorded yet. See the Textline review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Textline

  • Outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Textline

On request

No published plan breakdown. See the Textline review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Textline if

Nothing in the data separates Textline from Five9 on the points above - pick on price and on how each one feels to use.

Textline review

Questions people ask

Is Five9 or Textline better?
Neither clearly leads. Five9 starts at $149/month and Textline at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Textline?
Five9 starts at $149/month and Textline at On request.
Does Five9 or Textline run on more platforms?
Five9 runs on Web, Desktop. Textline runs on Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Textline is typically brought in for.
What can Five9 do that Textline cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer.
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Related pages

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