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Five9 vs Signal

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Signal logo

Signal

Software

Speak Freely

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Signal has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Signal signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account
  • They diverge on capability: Five9 covers Intelligent routing, Signal covers End-to-end encryption.

Where they differ

Only the attributes on which Five9 and Signal actually diverge.

Attributes where Five9 and Signal differ
AttributeFive9Signal
Starting price$149/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, DesktopWindows, Macos, Linux, Ios, Android
Founded20012010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Signal

  • End-to-end encryption
  • Disappearing messages
  • Screen security
  • Group chats
  • Voice calls
  • Video calls
  • File sharing
  • No data collection

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Signal
  • Routing and managing high volume customer interactionsnot Signal

Signal

  • Private messagingnot Five9
  • Secure group communicationnot Five9
  • Confidential conversationsnot Five9
  • Journalism communicationnot Five9
  • Family messagingnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Signal

  • Signal must be installed on a phone before the desktop app can be used, so there is no phone-free desktop-only account

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Signal

Free
  • FreeFree
    • End-to-end encrypted messaging
    • Voice and video calls
    • Group chats

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Signal if

  • You need end-to-end encryption.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want disappearing messages.
Signal review

Questions people ask

Is Five9 or Signal better?
Neither clearly leads. Five9 starts at $149/month and Signal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Signal?
Signal has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Signal.
Does Five9 or Signal run on more platforms?
Five9 runs on Web, Desktop. Signal runs on Windows, Macos, Linux, Ios, Android.
Can I use Signal for free?
Yes. Signal has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Signal is typically brought in for.
What can Five9 do that Signal cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Signal covers End-to-end encryption, Disappearing messages, Screen security, Group chats.
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Related pages

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