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Software · head to head

Dialpad vs Goldcast

Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Goldcast logo

Goldcast

Software

The B2B event platform

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Goldcast no pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • They diverge on capability: Dialpad covers Voice calls, Goldcast covers Virtual events.

Where they differ

Only the attributes on which Dialpad and Goldcast actually diverge.

Attributes where Dialpad and Goldcast differ
AttributeDialpadGoldcast
Starting priceOn request$1000/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Ios, Android
Founded20132020

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Call recording
  • Slack
  • Microsoft 365
  • Zapier
  • Mobile iOS support

Only in Goldcast

  • Virtual events
  • Engagement tools
  • CRM integration
  • Content repurposing
  • Marketo
  • 6sense
  • Demandbase
  • Ios support

Both cover

  • Analytics
  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Goldcast
  • Autonomous contact centre operations with handoff to humansnot Goldcast
  • Multi-channel communication (voice, chat, SMS, email)not Goldcast
  • HIPAA-compliant healthcare communicationnot Goldcast

Goldcast

  • Running digital events and webinars for B2B marketingnot Dialpad
  • Repurposing recorded sessions into clips and written contentnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Goldcast

  • No pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • Team workspaces, SSO, custom reports and custom permissions are described as enterprise features rather than being included
  • Only the Content Lab offers a self serve start, with everything else beginning at a sales demo

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Goldcast

$1000/month
  • Starter$1000/month
    • Virtual events
    • Basic analytics
    • 500 registrants
  • Growth$2500/month
    • Advanced analytics
    • CRM sync
    • Custom branding
  • Enterprise$5000/month
    • Unlimited events
    • Full platform
    • Dedicated support

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Goldcast if

  • You need virtual events.
  • You work on Web, Ios, Android.
  • You also want engagement tools.
Goldcast review

Questions people ask

Is Dialpad or Goldcast better?
Neither clearly leads. Dialpad starts at On request and Goldcast at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Goldcast?
Dialpad starts at On request and Goldcast at $1000/month.
Does Dialpad or Goldcast run on more platforms?
Dialpad runs on Web, Mobile. Goldcast runs on Web, Ios, Android.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Goldcast is typically brought in for.
What can Dialpad do that Goldcast cannot?
Dialpad covers Voice calls, Video meeting, Chat, Call recording. Goldcast covers Virtual events, Engagement tools, CRM integration, Content repurposing. Both handle Analytics, Salesforce, HubSpot, Web support.
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