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Webinar & Virtual Events · head to head

Goldcast vs NICE CXone

Goldcast logo

Goldcast

Webinar & Virtual Events

The B2B event platform

From
$1000/month
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Goldcast no pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
  • They diverge on capability: Goldcast covers Virtual events, NICE CXone covers Omnichannel routing.

Where they differ

Only the attributes on which Goldcast and NICE CXone actually diverge.

Attributes where Goldcast and NICE CXone differ
AttributeGoldcastNICE CXone
Starting price$1000/month$71/month
PlatformsWeb, Ios, AndroidWeb, Desktop
CategoryWebinar & Virtual EventsTelecommunications
Founded20201986

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Goldcast

  • Virtual events
  • Engagement tools
  • CRM integration
  • Content repurposing
  • HubSpot
  • Marketo
  • 6sense
  • Demandbase

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • AI automation
  • Microsoft Dynamics
  • ServiceNow

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Goldcast

  • Running digital events and webinars for B2B marketingnot NICE CXone
  • Repurposing recorded sessions into clips and written contentnot NICE CXone

NICE CXone

  • Enterprise contact centernot Goldcast
  • Workforce optimizationnot Goldcast
  • Quality managementnot Goldcast
  • Customer analyticsnot Goldcast

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Goldcast

  • No pricing is published for any of the four product lines, and none carries a seat, event or processing limit on the page
  • Team workspaces, SSO, custom reports and custom permissions are described as enterprise features rather than being included
  • Only the Content Lab offers a self serve start, with everything else beginning at a sales demo

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Goldcast

$1000/month
  • Starter$1000/month
    • Virtual events
    • Basic analytics
    • 500 registrants
  • Growth$2500/month
    • Advanced analytics
    • CRM sync
    • Custom branding
  • Enterprise$5000/month
    • Unlimited events
    • Full platform
    • Dedicated support

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Goldcast if

  • You need virtual events.
  • You work on Web, Ios, Android.
  • You also want engagement tools.
Goldcast review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Goldcast or NICE CXone better?
Neither clearly leads. Goldcast starts at $1000/month and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Goldcast or NICE CXone?
Goldcast starts at $1000/month and NICE CXone at $71/month.
Does Goldcast or NICE CXone run on more platforms?
Goldcast runs on Web, Ios, Android. NICE CXone runs on Web, Desktop.
What is Goldcast best used for?
Goldcast is most often used for running digital events and webinars for b2b marketing, repurposing recorded sessions into clips and written content. Of those, running digital events and webinars for b2b marketing and repurposing recorded sessions into clips and written content are not what NICE CXone is typically brought in for.
What can Goldcast do that NICE CXone cannot?
Goldcast covers Virtual events, Engagement tools, CRM integration, Content repurposing. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle Analytics, Salesforce, Web support.
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