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Field Service · head to head

FaciliWorks vs Rootstock

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Rootstock logo

Rootstock

ERP

Manufacturing ERP built natively on the Salesforce platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Rootstock every Rootstock user also needs a paid Salesforce platform licence, so the true cost is two subscriptions stacked; third-party estimates put a fully loaded seat around 200 to 500 US dollars per user per month, which is far above the Rootstock line item alone.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Rootstock covers Native Salesforce architecture.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Rootstock actually diverge.

Attributes where FaciliWorks and Rootstock differ
AttributeFaciliWorksRootstock
PlatformsWindows, Web, iOS, Android, On-premiseWeb, Salesforce Platform, iOS, Android
CategoryField ServiceERP

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Rootstock

  • Native Salesforce architecture
  • Production and work orders
  • Materials and MRP
  • Inventory management
  • Order to cash
  • Project accounting
  • Financials
  • Quality and compliance

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Rootstock
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Rootstock
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Rootstock
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Rootstock

Rootstock

  • A discrete manufacturer already running Salesforce Sales Cloud that wants configured quotes to become works orders without an integration layer between two systemsnot FaciliWorks
  • An engineer-to-order equipment maker that needs project cost tracking and CRM opportunity data in one database for margin reportingnot FaciliWorks
  • A medical device supplier that needs lot and serial traceability under the same security and audit model as its customer recordsnot FaciliWorks
  • A manufacturer replacing an on-premise ERP whose IT team wants to stop maintaining servers and standardise administration on a platform it already supportsnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Rootstock

  • Every Rootstock user also needs a paid Salesforce platform licence, so the true cost is two subscriptions stacked; third-party estimates put a fully loaded seat around 200 to 500 US dollars per user per month, which is far above the Rootstock line item alone.
  • Rootstock publishes no pricing whatsoever, so budget-setting depends on reseller and analyst figures rather than vendor rates, and there is no public benchmark to test a quote against.
  • Building on Salesforce means inheriting Salesforce governor limits and API constraints, which surface as batch size and data volume ceilings in high-transaction manufacturing that a purpose-built ERP would not hit.
  • Your ERP is now hostage to another vendors commercial decisions: Salesforce list price rises, edition changes or licence policy shifts flow straight into your ERP running cost with no alternative supplier.
  • Implementation is a serious project, commonly quoted in the tens to hundreds of thousands of dollars and measured in months, and the partner pool that genuinely knows both manufacturing and Salesforce-native ERP is small, which lengthens timelines and raises day rates.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Rootstock

On request
  • Rootstock Cloud ERP$undefined/year
    • Manufacturing, inventory and supply chain modules
    • Runs as a managed package on the Salesforce Platform
    • Salesforce platform licences purchased separately for every user

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Rootstock if

  • You need native salesforce architecture.
  • You work on Web, Salesforce Platform, iOS, Android.
  • You also want production and work orders.
Rootstock review

Questions people ask

Is FaciliWorks or Rootstock better?
Neither clearly leads. FaciliWorks starts at On request and Rootstock at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Rootstock?
FaciliWorks starts at On request and Rootstock at On request.
Does FaciliWorks or Rootstock run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Rootstock runs on Web, Salesforce Platform, iOS, Android.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Rootstock is typically brought in for.
What can FaciliWorks do that Rootstock cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Rootstock covers Native Salesforce architecture, Production and work orders, Materials and MRP, Inventory management.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Rootstock: Do I need Salesforce to run Rootstock?

Yes, and it is not optional. Rootstock is a managed package on the Salesforce Platform and every user requires a Salesforce licence in addition to the Rootstock subscription.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Rootstock: What does Rootstock actually cost?

Rootstock does not publish rates. Third-party estimates put the ERP subscription at roughly 150 to 300 US dollars per user per month before Salesforce licences, with implementation quoted separately.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Rootstock: Is it suitable for process manufacturing?

It is built for discrete manufacturing. Recipe and batch-driven process manufacturers are a poor fit and should look elsewhere.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Rootstock: Has Rootstock been acquired?

No. Rootstock remains independent and was itself the acquirer, buying Salesforce-native applications firm Ascent Solutions in March 2026.

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