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Field Service · head to head

FaciliWorks vs Maintenance Connection

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Maintenance Connection logo

Maintenance Connection

Manufacturing

Enterprise CMMS from Accruent for multi-site asset management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Maintenance Connection implementation is a project measured in months, and the cost of that work frequently exceeds the first year of licensing
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Maintenance Connection covers Deep asset hierarchies.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Maintenance Connection actually diverge.

Attributes where FaciliWorks and Maintenance Connection differ
AttributeFaciliWorksMaintenance Connection
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android
CategoryField ServiceManufacturing

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Maintenance Connection

  • Deep asset hierarchies
  • Labour and cost tracking
  • Multi-storeroom inventory
  • Preventive and predictive
  • Compliance reporting
  • Enterprise integration

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Maintenance Connection
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Maintenance Connection
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Maintenance Connection
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Maintenance Connection

Maintenance Connection

  • Multi-site manufacturing or healthcare estates with large asset registersnot FaciliWorks
  • Organisations that must evidence a maintenance regime to a regulatornot FaciliWorks
  • Operations replacing an ageing enterprise CMMS rather than papernot FaciliWorks
  • Estates needing maintenance integrated with ERP and financenot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Maintenance Connection

  • Implementation is a project measured in months, and the cost of that work frequently exceeds the first year of licensing
  • Pricing is entirely quote-based with no published entry point, so early comparison is impossible
  • The interface reflects its age and is a common objection from technicians used to consumer-grade mobile apps
  • Overpowered for single-site operations, where the configuration burden buys capability that will not be used
  • Accruent sells a broad portfolio, so the buying process involves more product than a maintenance team asked for

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Maintenance Connection

On request
  • Maintenance Connection$undefined/year
    • Work and asset management
    • Multi-site
    • Inventory

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Maintenance Connection if

  • You need deep asset hierarchies.
  • You work on Web, iOS, Android.
  • You also want labour and cost tracking.
Maintenance Connection review

Questions people ask

Is FaciliWorks or Maintenance Connection better?
Neither clearly leads. FaciliWorks starts at On request and Maintenance Connection at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Maintenance Connection?
FaciliWorks starts at On request and Maintenance Connection at On request.
Does FaciliWorks or Maintenance Connection run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Maintenance Connection runs on Web, iOS, Android.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Maintenance Connection is typically brought in for.
What can FaciliWorks do that Maintenance Connection cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Maintenance Connection covers Deep asset hierarchies, Labour and cost tracking, Multi-storeroom inventory, Preventive and predictive.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Maintenance Connection: Who is Maintenance Connection for?

Multi-site organisations with large asset registers and formal maintenance governance. Below that scale, the configuration effort is not repaid.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Maintenance Connection: What does it cost?

Not published. It is quoted, and implementation is a separate line that often exceeds first-year licensing.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Maintenance Connection: How does it differ from MaintainX?

Almost entirely. This is an enterprise system configured to enforce an existing process; MaintainX is a mobile app a team adopts in a day. They rarely appear on the same shortlist honestly.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Maintenance Connection: Is it good for regulated industries?

That is its strongest case. Audit trails, evidence of preventive regimes and multi-site consistency are what it is built to produce.

Maintenance Connection: What is the biggest risk in adopting it?

Under-resourcing implementation. A partially configured enterprise CMMS is worse than a well-run simple one, and this is the most common way these projects disappoint.

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